-50
NPS
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Brand Page
CMO
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About CMO's Brand
CMO is a marketing automation website that delivers marketing insights, expertise, and inspirations for and by marketing leaders.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
CMO NPS
CMO's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether CMO's customers would recommend using the product based on a scale of -100 to 100.
CMO Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
CMO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 0 | Mar 2024 | 0 |
Jan 2025 -50 | Jan 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CMO Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CMO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CMO Product Quality
4/5
CMO has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CMO's overall Product Quality score rated by its users and customers.
CMO Product Information
CMO’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.cmo.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
SaaS
CMO Pricing
CMO ROI & Value For Money
4.2/5
CMO has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CMO's overall ROI score rated by its users and customers.
CMO Customer Satisfaction (CSAT)
CMO Customer Satisfaction (CSAT) Score
100 / 100
CMO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CMO Customer Service
4.2/5
CMO has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CMO's overall Customer Service score rated by its users and customers.
About CMO's Customer Service
Address
San Jose, CA
Website
http://www.cmo.com/
CMO as an Employer
Consumer vs. Employees
CMO scored a -50 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of CMO would recommend the brand to a friend. ENPS measures how likely CMO employees would recommend working at CMO to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
