-20
NPS
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CNA Insurance
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About CNA Insurance's Brand
CNA Insurance provides insurance products & services.
Brand at a Glance
69%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
CNA Insurance NPS
CNA Insurance's Net Promoter Score (NPS) is a -20 with 34% Promoters, 12% Passives, and 54% Detractors. Net Promoter Score tracks whether CNA Insurance's customers would recommend using the product based on a scale of -100 to 100.
CNA Insurance Overall NPS
| 34% | Promoters |
|---|---|
| 12% | Passives |
| 54% | Detractors |
CNA Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -22 | Dec 2023 | -22 |
Jan 2024 -21 | Jan 2024 | -21 |
Feb 2024 -20 | Feb 2024 | -20 |
Mar 2024 -18 | Mar 2024 | -18 |
Apr 2024 -20 | Apr 2024 | -20 |
May 2024 -20 | May 2024 | -20 |
Jul 2024 -20 | Jul 2024 | -20 |
Aug 2024 -19 | Aug 2024 | -19 |
Oct 2024 -19 | Oct 2024 | -19 |
Nov 2024 -18 | Nov 2024 | -18 |
Dec 2024 -18 | Dec 2024 | -18 |
Jan 2025 -20 | Jan 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CNA Insurance NPS by Gender
Male customers rated CNA Insurance's NPS 18 points higher than Female customers.
Male
-54
CNA Insurance's NPS was rated -54 by Male customers on Comparably.
17%
Promoters
12%
Passives
71%
Detractors
Female
-72
CNA Insurance's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
CNA Insurance NPS by Ethnicity
CNA Insurance's NPS was rated -72 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
CNA Insurance NPS by Age
CNA Insurance's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
CNA Insurance NPS by Usage
CNA Insurance's NPS was rated the highest by customers who have used CNA Insurance's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years -75 | 1 to 2 Years | -75 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -100 | Over 10 Years | -100 |
CNA Insurance Customer Reviews
Out of the 6 CNA Insurance customer reviews 0 were positive and 6 were constructive. CNA Insurance customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
CNA Insurance Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CNA Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CNA Insurance Customer Loyalty Score by Gender
Male customers rated CNA Insurance's Customer Loyalty score 7% higher than Female customers.
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Male
68%
Yes
Female
61%
Yes
CNA Insurance Customer Loyalty Score by Ethnicity
CNA Insurance's Customer Loyalty score was rated 60% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CNA Insurance.
60
out of 100
Caucasian
CNA Insurance Customer Loyalty Score by Age
CNA Insurance's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CNA Insurance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
56-60 55% | 56-60 | 55% |
61-65 33% | 61-65 | 33% |
66+ 70% | 66+ | 70% |
CNA Insurance Customer Loyalty Score by Usage
CNA Insurance's Customer Loyalty score was rated the highest by customers who have used CNA Insurance's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CNA Insurance Customer Loyalty Score by Industry
CNA Insurance's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CNA Insurance Product Quality
2.5/5
CNA Insurance has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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CNA Insurance Product Information
CNA Insurance’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated CNA Insurance's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated CNA Insurance the lowest at 1.5.
- Website
- http://www.cna.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into CNA Insurance Product Quality
CNA Insurance's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used CNA Insurance's products/services for Over 10 Years.
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Ranked CNA Insurance Product Quality the Highest
Ranked CNA Insurance Product Quality the Lowest
CNA Insurance Product Quality Score by Gender
Male customers rated CNA Insurance's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CNA Insurance.
Male
2.1/5
Female
1.5/5
CNA Insurance Product Quality Score by Ethnicity
CNA Insurance's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CNA Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
CNA Insurance Product Quality Score by Age
CNA Insurance's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CNA Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CNA Insurance Product Quality Score by Usage
CNA Insurance's Product Quality score was rated the highest by customers who have used CNA Insurance's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CNA Insurance Product Quality Score by Industry
CNA Insurance's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CNA Insurance Pricing
CNA Insurance ROI & Value For Money
2.5/5
CNA Insurance has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CNA Insurance's overall ROI score rated by its users and customers.
CNA Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from CNA Insurance.
Quick Insights into CNA Insurance ROI
CNA Insurance's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used CNA Insurance's products/services for Over 10 Years.
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Ranked CNA Insurance ROI the Highest
Ranked CNA Insurance ROI the Lowest
CNA Insurance ROI Score by Gender
Male customers rated CNA Insurance's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CNA Insurance.
Male
2.2/5
Female
1.5/5
CNA Insurance ROI Score by Ethnicity
CNA Insurance's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CNA Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
CNA Insurance ROI Score by Age
CNA Insurance's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CNA Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CNA Insurance ROI Score by Usage
CNA Insurance's ROI score was rated the highest by customers who have used CNA Insurance's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CNA Insurance ROI Score by Industry
CNA Insurance's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CNA Insurance Customer Satisfaction (CSAT)
CNA Insurance Customer Satisfaction (CSAT) Score
29 / 100
CNA Insurance has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
19%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CNA Insurance Customer Satisfaction
CNA Insurance's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used CNA Insurance's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked CNA Insurance's Customer Satisfaction.
Ranked CNA Insurance Customer Satisfaction the Highest
Ranked CNA Insurance Customer Satisfaction the Lowest
CNA Insurance Customer Satisfaction Score by Gender
Female customers rated CNA Insurance's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CNA Insurance.
17 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 18% | |
Very Dissatisfied | 41% |
22 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 21% | |
Very Dissatisfied | 57% |
CNA Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CNA Insurance's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CNA Insurance.
16 / 100
Very Satisfied
4%
Satisfied
12%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
24%
Very Dissatisfied
56%
CNA Insurance Customer Satisfaction Score by Age
CNA Insurance's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CNA Insurance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
CNA Insurance Customer Satisfaction Score by Usage
CNA Insurance's Customer Satisfaction score was rated the highest by customers who have used CNA Insurance's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CNA Insurance Customer Satisfaction Score by Industry
CNA Insurance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}CNA Insurance Customer Service
2.5/5
CNA Insurance has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CNA Insurance's overall Customer Service score rated by its users and customers.
About CNA Insurance's Customer Service
Website
http://www.cna.com
Quick Insights into CNA Insurance Customer Service
CNA Insurance's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used CNA Insurance's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked CNA Insurance's Customer Service score.
Ranked CNA Insurance Customer Service the Highest
Ranked CNA Insurance Customer Service the Lowest
CNA Insurance Customer Service Score by Gender
Male customers rated CNA Insurance's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CNA Insurance.
Male
1.9/5
Female
1.5/5
CNA Insurance Customer Service Score by Ethnicity
CNA Insurance's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CNA Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
CNA Insurance Customer Service Score by Age
CNA Insurance's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CNA Insurance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
CNA Insurance Customer Service Score by Usage
CNA Insurance's Customer Service score was rated the highest by customers who have used CNA Insurance's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CNA Insurance Customer Service Score by Industry
CNA Insurance's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CNA Insurance as an Employer
3.2/5
CNA Insurance has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
CNA Insurance scored a -20 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of CNA Insurance would recommend the brand to a friend. ENPS measures how likely CNA Insurance employees would recommend working at CNA Insurance to a friend.
Net Promoter Score
-20
NPS Score
| 34% | Promoters |
|---|---|
| 12% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 37% | Promoters |
|---|---|
| 14% | Passive |
| 49% | Detractors |
