5
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CO-OP
Marketing or Exec? Claim Your Free Account
About CO-OP's Brand
Connecting passengers with drivers for hire through a mobile app
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
3.6/5
Customer Service
CO-OP NPS
CO-OP's Net Promoter Score (NPS) is a 5 with 38% Promoters, 29% Passives, and 33% Detractors. Net Promoter Score tracks whether CO-OP's customers would recommend using the product based on a scale of -100 to 100.
CO-OP Overall NPS
| 38% | Promoters |
|---|---|
| 29% | Passives |
| 33% | Detractors |
CO-OP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 22 | Jun 2022 | 22 |
Nov 2022 30 | Nov 2022 | 30 |
Jan 2023 18 | Jan 2023 | 18 |
Feb 2023 8 | Feb 2023 | 8 |
Apr 2023 16 | Apr 2023 | 16 |
Jun 2023 6 | Jun 2023 | 6 |
Aug 2023 0 | Aug 2023 | 0 |
Feb 2024 -6 | Feb 2024 | -6 |
May 2024 -1 | May 2024 | -1 |
Dec 2024 -1 | Dec 2024 | -1 |
Jan 2025 5 | Jan 2025 | 5 |
Jun 2025 5 | Jun 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CO-OP NPS by Gender
CO-OP's NPS was rated 80 by Male customers on Comparably.
Male
80
CO-OP's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
N/A
CO-OP's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CO-OP NPS by Ethnicity
CO-OP's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
CO-OP Customer Reviews
Out of the 2 CO-OP customer reviews 1 was positive and 1 was constructive. CO-OP customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CO-OP Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of CO-OP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CO-OP Customer Loyalty Score by Gender
CO-OP's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CO-OP.
Male
64%
Yes
Female
N/A
Yes
CO-OP Customer Loyalty Score by Ethnicity
CO-OP's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CO-OP.
64
out of 100
Caucasian
CO-OP Product Quality
3.5/5
CO-OP has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CO-OP's overall Product Quality score rated by its users and customers.
CO-OP Product Information
CO-OP’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://gocoop.io
- Company Size
- 51-200 Employees
Industry
Tech
Retail
Quick Insights into CO-OP Product Quality
CO-OP's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked CO-OP's Product Quality.
Ranked CO-OP Product Quality the Highest
CO-OP Product Quality Score by Gender
CO-OP's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CO-OP.
Male
4.1/5
Female
N/A
CO-OP Product Quality Score by Ethnicity
CO-OP's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CO-OP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
CO-OP Pricing
CO-OP ROI & Value For Money
2.9/5
CO-OP has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CO-OP's overall ROI score rated by its users and customers.
Quick Insights into CO-OP ROI
CO-OP's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked CO-OP's ROI score.
Ranked CO-OP ROI the Highest
CO-OP ROI Score by Gender
CO-OP's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CO-OP.
Male
3.9/5
Female
N/A
CO-OP ROI Score by Ethnicity
CO-OP's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CO-OP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
CO-OP Customer Satisfaction (CSAT)
CO-OP Customer Satisfaction (CSAT) Score
58 / 100
CO-OP has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CO-OP Customer Service
3.6/5
CO-OP has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CO-OP's overall Customer Service score rated by its users and customers.
About CO-OP's Customer Service
Address
Memphis, TN
Website
http://gocoop.io
Quick Insights into CO-OP Customer Service
CO-OP's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked CO-OP's Customer Service score.
Ranked CO-OP Customer Service the Highest
CO-OP Customer Service Score by Gender
CO-OP's Customer Service score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CO-OP.
Male
4.7/5
Female
N/A
CO-OP Customer Service Score by Ethnicity
CO-OP's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CO-OP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
CO-OP as an Employer
3.0/5
CO-OP has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
CO-OP scored a 5 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of CO-OP would recommend the brand to a friend. ENPS measures how likely CO-OP employees would recommend working at CO-OP to a friend.
Net Promoter Score
5
NPS Score
| 38% | Promoters |
|---|---|
| 29% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 57% | Promoters |
|---|---|
| 30% | Passive |
| 13% | Detractors |
