-50
NPS
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Brand Page
CoachHub
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About CoachHub's Brand
CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CoachHub NPS
CoachHub's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether CoachHub's customers would recommend using the product based on a scale of -100 to 100.
CoachHub Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
CoachHub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 0 | Apr 2024 | 0 |
Jan 2025 -50 | Jan 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CoachHub Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CoachHub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CoachHub Product Quality
1.5/5
CoachHub has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CoachHub's overall Product Quality score rated by its users and customers.
CoachHub Product Information
CoachHub’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.coachhub.com/
- Company Size
- 501-1,000 Employees
Industry
Consulting
CoachHub Pricing
CoachHub ROI & Value For Money
1.5/5
CoachHub has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CoachHub's overall ROI score rated by its users and customers.
CoachHub Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CoachHub Customer Service
1.5/5
CoachHub has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CoachHub's overall Customer Service score rated by its users and customers.
About CoachHub's Customer Service
Address
500 7th Ave, New York City, NY 10018
Website
https://www.coachhub.com/
Phone Number
+1-646-971-9522
CoachHub as an Employer
Consumer vs. Employees
CoachHub scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CoachHub would recommend the brand to a friend. ENPS measures how likely CoachHub employees would recommend working at CoachHub to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
