-7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CoachUp
Marketing or Exec? Claim Your Free Account
About CoachUp's Brand
"CoachUp is an online portal for searching basketball, football, soccer and other sports coaches."
Brand at a Glance
61%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
CoachUp NPS
CoachUp's Net Promoter Score (NPS) is a -7 with 36% Promoters, 21% Passives, and 43% Detractors. Net Promoter Score tracks whether CoachUp's customers would recommend using the product based on a scale of -100 to 100.
CoachUp Overall NPS
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
CoachUp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 33 | Apr 2022 | 33 |
May 2022 0 | May 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 -17 | Aug 2022 | -17 |
Nov 2022 -1 | Nov 2022 | -1 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -11 | Mar 2023 | -11 |
Jun 2023 -20 | Jun 2023 | -20 |
Jul 2023 -9 | Jul 2023 | -9 |
May 2024 -8 | May 2024 | -8 |
Feb 2025 0 | Feb 2025 | 0 |
Apr 2025 -8 | Apr 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CoachUp Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of CoachUp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CoachUp Product Quality
2.8/5
CoachUp has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CoachUp's overall Product Quality score rated by its users and customers.
CoachUp Product Information
CoachUp’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://coachup.com/
- Company Size
- 11-50 Employees
Industry
Tech
Education
Sports & Entertainment
CoachUp Pricing
CoachUp ROI & Value For Money
3.1/5
CoachUp has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock CoachUp's overall ROI score rated by its users and customers.
CoachUp Customer Satisfaction (CSAT)
CoachUp Customer Satisfaction (CSAT) Score
42 / 100
CoachUp has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CoachUp Customer Service
3/5
CoachUp has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CoachUp's overall Customer Service score rated by its users and customers.
About CoachUp's Customer Service
Address
355 Congress St, Boston, MA
Website
http://coachup.com/
Phone Number
(888) 680-4750
CoachUp as an Employer
2.9/5
CoachUp has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
CoachUp scored a -7 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CoachUp would recommend the brand to a friend. ENPS measures how likely CoachUp employees would recommend working at CoachUp to a friend.
Net Promoter Score
-7
NPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
