-42
NPS
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CoAdvantage
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About CoAdvantage's Brand
CoAdvantage provides integrated HR solutions, including payroll processing, benefits, compliance, and human resources administration.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
CoAdvantage NPS
CoAdvantage's Net Promoter Score (NPS) is a -42 with 24% Promoters, 10% Passives, and 66% Detractors. Net Promoter Score tracks whether CoAdvantage's customers would recommend using the product based on a scale of -100 to 100.
CoAdvantage Overall NPS
| 24% | Promoters |
|---|---|
| 10% | Passives |
| 66% | Detractors |
CoAdvantage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -33 | Feb 2024 | -33 |
Mar 2024 -23 | Mar 2024 | -23 |
May 2024 -27 | May 2024 | -27 |
Jul 2024 -31 | Jul 2024 | -31 |
Aug 2024 -36 | Aug 2024 | -36 |
Sep 2024 -40 | Sep 2024 | -40 |
Dec 2024 -37 | Dec 2024 | -37 |
Jan 2025 -30 | Jan 2025 | -30 |
Mar 2025 -34 | Mar 2025 | -34 |
Apr 2025 -36 | Apr 2025 | -36 |
Jun 2025 -38 | Jun 2025 | -38 |
Aug 2025 -41 | Aug 2025 | -41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CoAdvantage NPS by Gender
Male customers rated CoAdvantage's NPS 37 points higher than Female customers.
Male
-63
CoAdvantage's NPS was rated -63 by Male customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Female
-100
CoAdvantage's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
CoAdvantage NPS by Ethnicity
CoAdvantage's NPS was rated -89 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -89 | Caucasian | -89 |
CoAdvantage NPS by Age
CoAdvantage's NPS was rated -80 points by customers ages 46-50 on Comparably.
CoAdvantage NPS by Usage
CoAdvantage's NPS was rated the highest by customers who have used CoAdvantage's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -80 | 2 to 5 Years | -80 |
CoAdvantage Customer Reviews
Out of the 2 CoAdvantage customer reviews 0 were positive and 2 were constructive. CoAdvantage customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
CoAdvantage Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CoAdvantage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CoAdvantage Customer Loyalty Score by Gender
Male customers rated CoAdvantage's Customer Loyalty score 32% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CoAdvantage.
Male
78%
Yes
Female
46%
Yes
CoAdvantage Customer Loyalty Score by Ethnicity
CoAdvantage's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CoAdvantage.
70
out of 100
Caucasian
CoAdvantage Customer Loyalty Score by Age
CoAdvantage's Customer Loyalty score was rated 28% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CoAdvantage.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 28% | 46-50 | 28% |
CoAdvantage Customer Loyalty Score by Usage
CoAdvantage's Customer Loyalty score was rated the highest by customers who have used CoAdvantage's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CoAdvantage Customer Loyalty Score by Industry
CoAdvantage's Customer Loyalty score was rated 33% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CoAdvantage Product Quality
3/5
CoAdvantage has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CoAdvantage's overall Product Quality score rated by its users and customers.
CoAdvantage Product Information
CoAdvantage’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CoAdvantage's product the highest.
- Website
- http://www.coadvantage.com
- Company Size
- 201-500 Employees
Industry
Business Services
Quick Insights into CoAdvantage Product Quality
CoAdvantage's Product Quality score was rated highest by customers who have used CoAdvantage's products/services for 2 to 5 Years, and rated lowest by customers who have used CoAdvantage's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CoAdvantage's Product Quality.
Ranked CoAdvantage Product Quality the Highest
Ranked CoAdvantage Product Quality the Lowest
CoAdvantage Product Quality Score by Gender
Male customers rated CoAdvantage's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CoAdvantage.
Male
3/5
Female
2.7/5
CoAdvantage Product Quality Score by Ethnicity
CoAdvantage's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CoAdvantage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
CoAdvantage Product Quality Score by Age
CoAdvantage's Product Quality score was rated 2 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CoAdvantage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
CoAdvantage Product Quality Score by Usage
CoAdvantage's Product Quality score was rated the highest by customers who have used CoAdvantage's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CoAdvantage Product Quality Score by Industry
CoAdvantage's Product Quality score was rated 2.4 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CoAdvantage Pricing
CoAdvantage ROI & Value For Money
3/5
CoAdvantage has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CoAdvantage's overall ROI score rated by its users and customers.
CoAdvantage Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into CoAdvantage ROI
CoAdvantage's ROI score was rated highest by Male customers, and rated lowest by customers who have used CoAdvantage's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CoAdvantage's ROI score.
Ranked CoAdvantage ROI the Highest
Ranked CoAdvantage ROI the Lowest
CoAdvantage ROI Score by Gender
Male customers rated CoAdvantage's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CoAdvantage.
Male
2.7/5
Female
2.3/5
CoAdvantage ROI Score by Ethnicity
CoAdvantage's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CoAdvantage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
CoAdvantage ROI Score by Age
CoAdvantage's ROI score was rated 2 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CoAdvantage.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
CoAdvantage ROI Score by Usage
CoAdvantage's ROI score was rated the highest by customers who have used CoAdvantage's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CoAdvantage ROI Score by Industry
CoAdvantage's ROI score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CoAdvantage Customer Satisfaction (CSAT)
CoAdvantage Customer Satisfaction (CSAT) Score
47 / 100
CoAdvantage has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CoAdvantage Customer Satisfaction
CoAdvantage's Customer Satisfaction score was rated highest by customers who have used CoAdvantage's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CoAdvantage's Customer Satisfaction.
Ranked CoAdvantage Customer Satisfaction the Highest
CoAdvantage Customer Satisfaction Score by Gender
CoAdvantage's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CoAdvantage.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
CoAdvantage Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CoAdvantage's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CoAdvantage.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CoAdvantage Customer Satisfaction Score by Usage
CoAdvantage's Customer Satisfaction score was rated 33 points by customers who have used CoAdvantage's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CoAdvantage Customer Service
3/5
CoAdvantage has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CoAdvantage's overall Customer Service score rated by its users and customers.
About CoAdvantage's Customer Service
Address
3350 Buschwood Park Drive, Suite 200, Tampa, FL
Website
http://www.coadvantage.com
Phone Number
8889252990
Quick Insights into CoAdvantage Customer Service
CoAdvantage's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used CoAdvantage's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CoAdvantage's Customer Service score.
Ranked CoAdvantage Customer Service the Highest
Ranked CoAdvantage Customer Service the Lowest
CoAdvantage Customer Service Score by Gender
Male customers rated CoAdvantage's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CoAdvantage.
Male
2.5/5
Female
2.2/5
CoAdvantage Customer Service Score by Ethnicity
CoAdvantage's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CoAdvantage.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
CoAdvantage Customer Service Score by Age
CoAdvantage's Customer Service score was rated 1.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CoAdvantage.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
CoAdvantage Customer Service Score by Usage
CoAdvantage's Customer Service score was rated the highest by customers who have used CoAdvantage's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CoAdvantage Customer Service Score by Industry
CoAdvantage's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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CoAdvantage as an Employer
4.2/5
CoAdvantage has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CoAdvantage scored a -42 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of CoAdvantage would recommend the brand to a friend. ENPS measures how likely CoAdvantage employees would recommend working at CoAdvantage to a friend.
Net Promoter Score
-42
NPS Score
| 24% | Promoters |
|---|---|
| 10% | Passive |
| 66% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 75% | Promoters |
|---|---|
| 6% | Passive |
| 19% | Detractors |
