2
NPS
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Coborns Inc.
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About Coborns Inc. Brand
Coborn's, Inc. is a fast-growing employee-owned grocery retailer located through out the Midwest.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
Coborns Inc. NPS
Coborns Inc.'s Net Promoter Score (NPS) is a 2 with 40% Promoters, 22% Passives, and 38% Detractors. Net Promoter Score tracks whether Coborns Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Coborns Inc. Overall NPS
| 40% | Promoters |
|---|---|
| 22% | Passives |
| 38% | Detractors |
Coborns Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 19 | Jan 2024 | 19 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 3 | May 2024 | 3 |
Jun 2024 6 | Jun 2024 | 6 |
Jul 2024 -1 | Jul 2024 | -1 |
Oct 2024 2 | Oct 2024 | 2 |
Nov 2024 0 | Nov 2024 | 0 |
Feb 2025 -3 | Feb 2025 | -3 |
Mar 2025 0 | Mar 2025 | 0 |
Oct 2025 2 | Oct 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coborns Inc. NPS by Gender
Coborns Inc.'s NPS was rated 0 by Male customers on Comparably.
Male
0
Coborns Inc.'s NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
Coborns Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Coborns Inc. NPS by Ethnicity
Coborns Inc.'s NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -25 | Other | -25 |
Coborns Inc. NPS by Age
Coborns Inc.'s NPS was rated -100 points by customers ages 61-65 on Comparably.
Coborns Inc. NPS by Usage
Coborns Inc.'s NPS was rated the highest by customers who have used Coborns Inc.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years -20 | Over 10 Years | -20 |
Coborns Inc. Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Coborns Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coborns Inc. Customer Loyalty Score by Gender
Coborns Inc.'s Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Coborns Inc. Customer Loyalty Score by Ethnicity
Coborns Inc.'s Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Coborns Inc..
70
out of 100
Caucasian
100
out of 100
Other
Coborns Inc. Customer Loyalty Score by Age
Coborns Inc.'s Customer Loyalty score was rated 70% by customers ages 61-65 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 70% | 61-65 | 70% |
Coborns Inc. Customer Loyalty Score by Usage
Coborns Inc.'s Customer Loyalty score was rated the highest by customers who have used Coborns Inc.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Coborns Inc. Product Quality
3.3/5
Coborns Inc. has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Coborns Inc. Product Information
Coborns Inc.’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.cobornsinc.com
- Company Size
- 5,001-10,000 Employees
Industry
Retail
Quick Insights into Coborns Inc. Product Quality
Coborns Inc.'s Product Quality score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Coborns Inc. Product Quality the Highest
Ranked Coborns Inc. Product Quality the Lowest
Coborns Inc. Product Quality Score by Gender
Coborns Inc.'s Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Coborns Inc. Product Quality Score by Ethnicity
Coborns Inc.'s Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Coborns Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.4 | Other | 2.4 |
Coborns Inc. Product Quality Score by Age
Coborns Inc.'s Product Quality score was rated 1.8 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Coborns Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.8 | 61-65 | 1.8 |
Coborns Inc. Product Quality Score by Usage
Coborns Inc.'s Product Quality score was rated the highest by customers who have used Coborns Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Coborns Inc. Pricing
Coborns Inc. ROI & Value For Money
3.1/5
Coborns Inc. has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Coborns Inc. ROI
Coborns Inc.'s ROI score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Coborns Inc. ROI the Highest
Ranked Coborns Inc. ROI the Lowest
Coborns Inc. ROI Score by Gender
Coborns Inc.'s ROI score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Coborns Inc. ROI Score by Ethnicity
Coborns Inc.'s ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Coborns Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 2.1 | Other | 2.1 |
Coborns Inc. ROI Score by Age
Coborns Inc.'s ROI score was rated 1.8 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Coborns Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.8 | 61-65 | 1.8 |
Coborns Inc. ROI Score by Usage
Coborns Inc.'s ROI score was rated the highest by customers who have used Coborns Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Coborns Inc. Customer Satisfaction (CSAT)
Coborns Inc. Customer Satisfaction (CSAT) Score
58 / 100
Coborns Inc. has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
11%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coborns Inc. Customer Satisfaction
Coborns Inc.'s Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Coborns Inc. Customer Satisfaction.
Ranked Coborns Inc. Customer Satisfaction the Highest
Ranked Coborns Inc. Customer Satisfaction the Lowest
Coborns Inc. Customer Satisfaction Score by Gender
Coborns Inc.'s Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Coborns Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Coborns Inc. Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coborns Inc..
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Coborns Inc. Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coborns Inc..
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
0%
Coborns Inc. Customer Satisfaction Score by Usage
Coborns Inc.'s Customer Satisfaction score was rated the highest by customers who have used Coborns Inc.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Coborns Inc. Customer Service
3.4/5
Coborns Inc. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Coborns Inc.'s Customer Service
Address
1921 Coborn Blvd., Saint Cloud, MN 56301
Website
http://www.cobornsinc.com
Phone Number
320-252-4222
Quick Insights into Coborns Inc. Customer Service
Coborns Inc.'s Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Coborns Inc. Customer Service the Highest
Ranked Coborns Inc. Customer Service the Lowest
Coborns Inc. Customer Service Score by Gender
Coborns Inc.'s Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Coborns Inc. Customer Service Score by Ethnicity
Coborns Inc.'s Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Coborns Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Other 2.9 | Other | 2.9 |
Coborns Inc. Customer Service Score by Age
Coborns Inc.'s Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Coborns Inc..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Coborns Inc. Customer Service Score by Usage
Coborns Inc.'s Customer Service score was rated the highest by customers who have used Coborns Inc.'s products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Coborns Inc. as an Employer
2.6/5
Coborns Inc. has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Coborns Inc. scored a 2 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Coborns Inc. would recommend the brand to a friend. ENPS measures how likely Coborns Inc. employees would recommend working at Coborns Inc. to a friend.
Net Promoter Score
2
NPS Score
| 40% | Promoters |
|---|---|
| 22% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 16% | Promoters |
|---|---|
| 21% | Passive |
| 63% | Detractors |
