0
NPS
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Brand Page
Code for America
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About Code for America's Brand
Established in 2009, Code for America is a technology nonprofit that believes that government can work for the people, by the people, in the digital age. We use insights and ideas from real people to guide us to real solutions that break down barriers to meet community needs and improve government in meaningful ways.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Code for America NPS
Code for America's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Code for America's customers would recommend using the product based on a scale of -100 to 100.
Code for America Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Code for America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Jan 2024 50 | Jan 2024 | 50 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Code for America Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Code for America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Code for America Product Quality
2.7/5
Code for America has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Code for America's overall Product Quality score rated by its users and customers.
Code for America Product Information
Code for America’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Non-Profit
Code for America Pricing
Code for America ROI & Value For Money
3.7/5
Code for America has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Code for America's overall ROI score rated by its users and customers.
Code for America Customer Satisfaction (CSAT)
Code for America Customer Satisfaction (CSAT) Score
100 / 100
Code for America has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Code for America Customer Service
5/5
Code for America has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Code for America's overall Customer Service score rated by its users and customers.
About Code for America's Customer Service
Address
972 Mission St, 5th floor, San Francisco, CA 94103
Website
https://www.codeforamerica.org/
Phone Number
415-816-1286
Code for America's Social Links
Code for America as an Employer
2.5/5
Code for America has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Code for America scored a 0 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Code for America would recommend the brand to a friend. ENPS measures how likely Code for America employees would recommend working at Code for America to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 15% | Promoters |
|---|---|
| 23% | Passive |
| 62% | Detractors |
