79
NPS
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Codecademy
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About Codecademy's Brand
Codecademy is a free web- and mobile-based platform that teaches employable digital skills to millions of users worldwide.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
4.1/5
Customer Service
Codecademy NPS
Codecademy's Net Promoter Score (NPS) is a 79 with 86% Promoters, 7% Passives, and 7% Detractors. Net Promoter Score tracks whether Codecademy's customers would recommend using the product based on a scale of -100 to 100.
Codecademy Overall NPS
| 86% | Promoters |
|---|---|
| 7% | Passives |
| 7% | Detractors |
Codecademy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Sep 2020 100 | Sep 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 80 | Mar 2022 | 80 |
Sep 2023 81 | Sep 2023 | 81 |
Dec 2023 83 | Dec 2023 | 83 |
Oct 2025 78 | Oct 2025 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Codecademy NPS by Gender
Codecademy's NPS was rated 83 by Male customers on Comparably.
Male
83
Codecademy's NPS was rated 83 by Male customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Female
N/A
Codecademy's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Codecademy NPS by Age
Codecademy's NPS was rated 100 points by customers ages 18-25 on Comparably.
Codecademy Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Codecademy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Codecademy Customer Loyalty Score by Gender
Codecademy's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Codecademy.
Male
100%
Yes
Female
N/A
Yes
Codecademy Customer Loyalty Score by Age
Codecademy's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Codecademy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Codecademy Customer Loyalty Score by Industry
Codecademy's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Codecademy Product Quality
4.1/5
Codecademy has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Codecademy Product Information
Codecademy’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Codecademy's product the highest.
- Website
- http://www.codecademy.com/
- Company Size
- 11-50 Employees
Industry
Tech
Content
Education
Mobile App
Quick Insights into Codecademy Product Quality
Codecademy's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Codecademy's Product Quality.
Ranked Codecademy Product Quality the Highest
Codecademy Product Quality Score by Gender
Codecademy's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Codecademy.
Male
4.2/5
Female
N/A
Codecademy Product Quality Score by Age
Codecademy's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Codecademy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Codecademy Product Quality Score by Industry
Codecademy's Product Quality score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Codecademy Pricing
Codecademy ROI & Value For Money
3.5/5
Codecademy has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Codecademy's overall ROI score rated by its users and customers.
Codecademy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Codecademy ROI
Codecademy's ROI score was rated highest by customers ages 18-25.
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Ranked Codecademy ROI the Highest
Codecademy ROI Score by Gender
Codecademy's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Codecademy.
Male
3.6/5
Female
N/A
Codecademy ROI Score by Age
Codecademy's ROI score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Codecademy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
Codecademy ROI Score by Industry
Codecademy's ROI score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Codecademy Customer Satisfaction (CSAT)
Codecademy Customer Satisfaction (CSAT) Score
76 / 100
Codecademy has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Codecademy Customer Service
4.1/5
Codecademy has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Codecademy's Customer Service
Address
New York City, NY
Website
http://www.codecademy.com/
Quick Insights into Codecademy Customer Service
Codecademy's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Codecademy's Customer Service score.
Ranked Codecademy Customer Service the Highest
Codecademy Customer Service Score by Gender
Codecademy's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Codecademy.
Male
4.2/5
Female
N/A
Codecademy Customer Service Score by Age
Codecademy's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Codecademy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Codecademy Customer Service Score by Industry
Codecademy's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Codecademy scored a 79 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Codecademy would recommend the brand to a friend. ENPS measures how likely Codecademy employees would recommend working at Codecademy to a friend.
Net Promoter Score
79
NPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 57% | Promoters |
|---|---|
| 43% | Passive |
| 0% | Detractors |
