100
NPS
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Brand Page
CodeHS
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About CodeHS' Brand
CodeHS is a comprehensive teaching platform for helping schools teach computer science.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.2/5
Pricing
5/5
Customer Service
CodeHS NPS
CodeHS's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CodeHS's customers would recommend using the product based on a scale of -100 to 100.
CodeHS Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CodeHS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2025 100 | Feb 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CodeHS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CodeHS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CodeHS Product Quality
4.5/5
CodeHS has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CodeHS' overall Product Quality score rated by its users and customers.
CodeHS Product Information
CodeHS’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://codehs.com
- Company Size
- 11-50 Employees
Industry
Education
CodeHS Pricing
CodeHS ROI & Value For Money
3.2/5
CodeHS has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CodeHS' overall ROI score rated by its users and customers.
CodeHS Customer Satisfaction (CSAT)
CodeHS Customer Satisfaction (CSAT) Score
100 / 100
CodeHS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CodeHS Customer Service
5/5
CodeHS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CodeHS' overall Customer Service score rated by its users and customers.
About CodeHS's Customer Service
Address
1328 Mission St Suite 8, San Francisco, CA 94103
Website
http://codehs.com
Phone Number
2149573273
Consumer vs. Employees
CodeHS scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of CodeHS would recommend the brand to a friend. ENPS measures how likely CodeHS employees would recommend working at CodeHS to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
