-25
NPS
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CoEnterprise
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About CoEnterprise's Brand
CoEnterprise is an award-winning B2B software and professional services company headquartered in New York City.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
CoEnterprise NPS
CoEnterprise's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether CoEnterprise's customers would recommend using the product based on a scale of -100 to 100.
CoEnterprise Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
CoEnterprise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Feb 2022 -50 | Feb 2022 | -50 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2024 -25 | Mar 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CoEnterprise Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CoEnterprise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CoEnterprise Product Quality
2.8/5
CoEnterprise has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CoEnterprise's overall Product Quality score rated by its users and customers.
CoEnterprise Product Information
CoEnterprise’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.coenterprise.com/
- Company Size
- 51-200 Employees
Industry
Tech
CoEnterprise Pricing
CoEnterprise ROI & Value For Money
2.7/5
CoEnterprise has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CoEnterprise's overall ROI score rated by its users and customers.
CoEnterprise Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CoEnterprise Customer Service
2.7/5
CoEnterprise has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CoEnterprise's overall Customer Service score rated by its users and customers.
About CoEnterprise's Customer Service
Address
45 West 36th Street, 2nd Floor, New York City, NY 10018
Website
http://www.coenterprise.com/
Phone Number
6468728782
CoEnterprise as an Employer
3.2/5
CoEnterprise has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
CoEnterprise scored a -25 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of CoEnterprise would recommend the brand to a friend. ENPS measures how likely CoEnterprise employees would recommend working at CoEnterprise to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
