-1
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Coffee Meets Bagel
Marketing or Exec? Claim Your Free Account
About Coffee Meets Bagel's Brand
Coffee Meets Bagel is an online dating platform.
Brand at a Glance
59%
Customer Loyalty
3.8/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Coffee Meets Bagel NPS
Coffee Meets Bagel's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Coffee Meets Bagel's customers would recommend using the product based on a scale of -100 to 100.
Coffee Meets Bagel Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Coffee Meets Bagel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Apr 2022 -33 | Apr 2022 | -33 |
Oct 2022 -25 | Oct 2022 | -25 |
Dec 2022 -20 | Dec 2022 | -20 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 13 | Apr 2023 | 13 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coffee Meets Bagel NPS by Usage
Coffee Meets Bagel's NPS was rated 0 points by customers who have used Coffee Meets Bagel's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Coffee Meets Bagel Customer Reviews
Out of the 2 Coffee Meets Bagel customer reviews 2 were positive and 0 were constructive. Coffee Meets Bagel customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Coffee Meets Bagel Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Coffee Meets Bagel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coffee Meets Bagel Customer Loyalty Score by Usage
Coffee Meets Bagel's Customer Loyalty score was rated 64% by customers who have used Coffee Meets Bagel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Coffee Meets Bagel Product Quality
3.8/5
Coffee Meets Bagel has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Coffee Meets Bagel's overall Product Quality score rated by its users and customers.
Coffee Meets Bagel Product Information
Coffee Meets Bagel’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://coffeemeetsbagel.com/
- Company Size
- 11-50 Employees
Industry
Tech
Retail
Consumer Services
Quick Insights into Coffee Meets Bagel Product Quality
Coffee Meets Bagel's Product Quality score was rated highest by customers who have used Coffee Meets Bagel's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Coffee Meets Bagel's Product Quality.
Ranked Coffee Meets Bagel Product Quality the Highest
Coffee Meets Bagel Product Quality Score by Usage
Coffee Meets Bagel's Product Quality score was rated 4.1 stars by customers who have used Coffee Meets Bagel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Coffee Meets Bagel Pricing
Coffee Meets Bagel ROI & Value For Money
3.1/5
Coffee Meets Bagel has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Coffee Meets Bagel's overall ROI score rated by its users and customers.
Quick Insights into Coffee Meets Bagel ROI
Coffee Meets Bagel's ROI score was rated highest by customers who have used Coffee Meets Bagel's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Coffee Meets Bagel's ROI score.
Ranked Coffee Meets Bagel ROI the Highest
Coffee Meets Bagel ROI Score by Usage
Coffee Meets Bagel's ROI score was rated 3.1 stars by customers who have used Coffee Meets Bagel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Coffee Meets Bagel Customer Satisfaction (CSAT)
Coffee Meets Bagel Customer Satisfaction (CSAT) Score
83 / 100
Coffee Meets Bagel has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
67%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coffee Meets Bagel Customer Service
3.1/5
Coffee Meets Bagel has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Coffee Meets Bagel's overall Customer Service score rated by its users and customers.
About Coffee Meets Bagel's Customer Service
Address
San Francisco, CA
Website
http://coffeemeetsbagel.com/
Quick Insights into Coffee Meets Bagel Customer Service
Coffee Meets Bagel's Customer Service score was rated highest by customers who have used Coffee Meets Bagel's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Coffee Meets Bagel's Customer Service score.
Ranked Coffee Meets Bagel Customer Service the Highest
Coffee Meets Bagel Customer Service Score by Usage
Coffee Meets Bagel's Customer Service score was rated 3.2 stars by customers who have used Coffee Meets Bagel's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Coffee Meets Bagel as an Employer
4.0/5
Coffee Meets Bagel has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Coffee Meets Bagel scored a -1 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Coffee Meets Bagel would recommend the brand to a friend. ENPS measures how likely Coffee Meets Bagel employees would recommend working at Coffee Meets Bagel to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 77% | Promoters |
|---|---|
| 8% | Passive |
| 15% | Detractors |
