100
NPS
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Coffman Engineers
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About Coffman Engineers' Brand
Coffman Engineers provides multidiscipline engineering services including civil, structural, mechanical, electrical, and fire protection.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Coffman Engineers NPS
Coffman Engineers's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Coffman Engineers's customers would recommend using the product based on a scale of -100 to 100.
Coffman Engineers Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Coffman Engineers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coffman Engineers Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Coffman Engineers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coffman Engineers Product Quality
5/5
Coffman Engineers has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Coffman Engineers' overall Product Quality score rated by its users and customers.
Coffman Engineers Product Information
Coffman Engineers’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.coffman.com/
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Productivity
Coffman Engineers Pricing
Coffman Engineers ROI & Value For Money
5/5
Coffman Engineers has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Coffman Engineers' overall ROI score rated by its users and customers.
Coffman Engineers Customer Satisfaction (CSAT)
Coffman Engineers Customer Satisfaction (CSAT) Score
100 / 100
Coffman Engineers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coffman Engineers Customer Service
5/5
Coffman Engineers has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Coffman Engineers' overall Customer Service score rated by its users and customers.
About Coffman Engineers's Customer Service
Address
1601 Fifth Avenue, Suite 900, Seattle, WA 98101
Website
http://www.coffman.com/
Phone Number
(206)623-0717
