0
NPS
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Cogeco
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About Cogeco's Brand
Provider of cable distribution and radio broadcasting services. The company offers broadcasting, broadband network and other related service for residential and business purposes.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cogeco NPS
Cogeco's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Cogeco's customers would recommend using the product based on a scale of -100 to 100.
Cogeco Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Cogeco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cogeco Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cogeco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cogeco Product Quality
5/5
Cogeco has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogeco's overall Product Quality score rated by its users and customers.
Cogeco Product Information
Cogeco’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.cogeco.ca
- Company Size
- 1,001-5,000 Employees
Cogeco Pricing
Cogeco ROI & Value For Money
5/5
Cogeco has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogeco's overall ROI score rated by its users and customers.
Cogeco Customer Satisfaction (CSAT)
Cogeco Customer Satisfaction (CSAT) Score
100 / 100
Cogeco has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cogeco Customer Service
5/5
Cogeco has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogeco's overall Customer Service score rated by its users and customers.
About Cogeco's Customer Service
Address
5, Place Ville-Marie, Montreal, H3B 0B3
Website
www.cogeco.ca
Phone Number
7
Consumer vs. Employees
Cogeco scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Cogeco would recommend the brand to a friend. ENPS measures how likely Cogeco employees would recommend working at Cogeco to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
