-100
NPS
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Cogentrix Energy
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About Cogentrix Energy's Brand
Cogentrix Energy, LLC operates as an independent power producer in the United States. It engages in the development, acquisition,
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Cogentrix Energy NPS
Cogentrix Energy's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cogentrix Energy's customers would recommend using the product based on a scale of -100 to 100.
Cogentrix Energy Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cogentrix Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cogentrix Energy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cogentrix Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cogentrix Energy Product Quality
2.5/5
Cogentrix Energy has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogentrix Energy's overall Product Quality score rated by its users and customers.
Cogentrix Energy Product Information
Cogentrix Energy’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.cogentrix.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
Real Estate
SaaS
Construction
Cogentrix Energy Pricing
Cogentrix Energy ROI & Value For Money
2.5/5
Cogentrix Energy has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogentrix Energy's overall ROI score rated by its users and customers.
Cogentrix Energy Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cogentrix Energy Customer Service
2.5/5
Cogentrix Energy has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cogentrix Energy's overall Customer Service score rated by its users and customers.
About Cogentrix Energy's Customer Service
Address
9405 Arrowpoint Blvd, Charlotte, NC
Website
http://www.cogentrix.com
Cogentrix Energy as an Employer
2.2/5
Cogentrix Energy has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Cogentrix Energy scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cogentrix Energy would recommend the brand to a friend. ENPS measures how likely Cogentrix Energy employees would recommend working at Cogentrix Energy to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
