50
NPS
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Cohen & Cohen
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About Cohen & Cohen's Brand
Personal Injury Attorneys in the Washington, DC, Virginia, Maryland area
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cohen & Cohen NPS
Cohen & Cohen's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Cohen & Cohen's customers would recommend using the product based on a scale of -100 to 100.
Cohen & Cohen Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Cohen & Cohen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 50 | Aug 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cohen & Cohen Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cohen & Cohen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cohen & Cohen Product Quality
5/5
Cohen & Cohen has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cohen & Cohen's overall Product Quality score rated by its users and customers.
Cohen & Cohen Product Information
Cohen & Cohen’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Cohen & Cohen Pricing
Cohen & Cohen ROI & Value For Money
5/5
Cohen & Cohen has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cohen & Cohen's overall ROI score rated by its users and customers.
Cohen & Cohen Customer Satisfaction (CSAT)
Cohen & Cohen Customer Satisfaction (CSAT) Score
100 / 100
Cohen & Cohen has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cohen & Cohen Customer Service
5/5
Cohen & Cohen has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cohen & Cohen's overall Customer Service score rated by its users and customers.
About Cohen & Cohen's Customer Service
Website
http://www.cohenandcohen.net/
Phone Number
2029554529
Cohen & Cohen as an Employer
3.9/5
Cohen & Cohen has a 3.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Cohen & Cohen scored a 50 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Cohen & Cohen would recommend the brand to a friend. ENPS measures how likely Cohen & Cohen employees would recommend working at Cohen & Cohen to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
