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NPS
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Cohen & Steers
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About Cohen & Steers' Brand
Cohen & Steers is an investment manager specializing in liquid real assets, including real estate securities and listed infrastructure.
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Cohen & Steers NPS
Cohen & Steers's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Cohen & Steers's customers would recommend using the product based on a scale of -100 to 100.
Cohen & Steers Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Cohen & Steers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jan 2022 -33 | Jan 2022 | -33 |
Feb 2023 0 | Feb 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Jun 2024 -29 | Jun 2024 | -29 |
Nov 2024 -13 | Nov 2024 | -13 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cohen & Steers NPS by Gender
Cohen & Steers's NPS was rated 25 by Male customers on Comparably.
Male
25
Cohen & Steers's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Cohen & Steers's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Cohen & Steers Customer Reviews
Out of the 2 Cohen & Steers customer reviews 2 were positive and 0 were constructive. Cohen & Steers customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Cohen & Steers Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Cohen & Steers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cohen & Steers Customer Loyalty Score by Gender
Cohen & Steers's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Cohen & Steers Product Quality
3.4/5
Cohen & Steers has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Cohen & Steers Product Information
Cohen & Steers’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Quick Insights into Cohen & Steers Product Quality
Cohen & Steers's Product Quality score was rated highest by Male customers.
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Ranked Cohen & Steers Product Quality the Highest
Cohen & Steers Product Quality Score by Gender
Cohen & Steers's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cohen & Steers.
Male
3.6/5
Female
N/A
Cohen & Steers Pricing
Cohen & Steers ROI & Value For Money
3.5/5
Cohen & Steers has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Cohen & Steers ROI
Cohen & Steers's ROI score was rated highest by Male customers.
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Ranked Cohen & Steers ROI the Highest
Cohen & Steers ROI Score by Gender
Cohen & Steers's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Cohen & Steers Customer Satisfaction (CSAT)
Cohen & Steers Customer Satisfaction (CSAT) Score
63 / 100
Cohen & Steers has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cohen & Steers Customer Satisfaction
Cohen & Steers's Customer Satisfaction score was rated highest by Male customers.
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Ranked Cohen & Steers Customer Satisfaction the Highest
Cohen & Steers Customer Satisfaction Score by Gender
Cohen & Steers's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cohen & Steers.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Cohen & Steers Customer Service
3.7/5
Cohen & Steers has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cohen & Steers's Customer Service
Website
https://www.cohenandsteers.com/
Quick Insights into Cohen & Steers Customer Service
Cohen & Steers's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Cohen & Steers' Customer Service score.
Ranked Cohen & Steers Customer Service the Highest
Cohen & Steers Customer Service Score by Gender
Cohen & Steers's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cohen & Steers.
Male
3.4/5
Female
N/A
Cohen & Steers as an Employer
3.9/5
Cohen & Steers has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Cohen & Steers scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Cohen & Steers would recommend the brand to a friend. ENPS measures how likely Cohen & Steers employees would recommend working at Cohen & Steers to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
