0
NPS
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Cohn & Wolfe
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About Cohn & Wolfe's Brand
Cohn & Wolfe is a global communications & public relations agency renowned for its breakthrough creativity, award-winning brand marketing
Brand at a Glance
83%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Cohn & Wolfe NPS
Cohn & Wolfe's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Cohn & Wolfe's customers would recommend using the product based on a scale of -100 to 100.
Cohn & Wolfe Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Cohn & Wolfe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 0 | Jul 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 -25 | Feb 2022 | -25 |
May 2023 0 | May 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cohn & Wolfe NPS by Gender
Cohn & Wolfe's NPS was rated 0 by Female customers on Comparably.
Female
0
Cohn & Wolfe's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Cohn & Wolfe's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cohn & Wolfe Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Cohn & Wolfe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cohn & Wolfe Customer Loyalty Score by Gender
Cohn & Wolfe's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Cohn & Wolfe Product Quality
2.7/5
Cohn & Wolfe has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Cohn & Wolfe Product Information
Cohn & Wolfe’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.cohnwolfe.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Enterprise
Small Business Services
Quick Insights into Cohn & Wolfe Product Quality
Cohn & Wolfe's Product Quality score was rated highest by Female customers.
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Ranked Cohn & Wolfe Product Quality the Highest
Cohn & Wolfe Product Quality Score by Gender
Cohn & Wolfe's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cohn & Wolfe.
Female
2.3/5
Male
N/A
Cohn & Wolfe Pricing
Cohn & Wolfe ROI & Value For Money
3/5
Cohn & Wolfe has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Cohn & Wolfe ROI
Cohn & Wolfe's ROI score was rated highest by Female customers.
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Ranked Cohn & Wolfe ROI the Highest
Cohn & Wolfe ROI Score by Gender
Cohn & Wolfe's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Cohn & Wolfe Customer Satisfaction (CSAT)
Cohn & Wolfe Customer Satisfaction (CSAT) Score
67 / 100
Cohn & Wolfe has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cohn & Wolfe Customer Satisfaction
Cohn & Wolfe's Customer Satisfaction score was rated highest by Female customers.
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Ranked Cohn & Wolfe Customer Satisfaction the Highest
Cohn & Wolfe Customer Satisfaction Score by Gender
Cohn & Wolfe's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cohn & Wolfe.
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Cohn & Wolfe Customer Service
2.8/5
Cohn & Wolfe has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Cohn & Wolfe's Customer Service
Address
200 Fifth Avenue, New York City, NY
Website
http://www.cohnwolfe.com
Phone Number
212-798-9700
Quick Insights into Cohn & Wolfe Customer Service
Cohn & Wolfe's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Cohn & Wolfe's Customer Service score.
Ranked Cohn & Wolfe Customer Service the Highest
Cohn & Wolfe Customer Service Score by Gender
Cohn & Wolfe's Customer Service score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cohn & Wolfe.
Female
2.3/5
Male
N/A
Cohn & Wolfe as an Employer
2.8/5
Cohn & Wolfe has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Cohn & Wolfe scored a 0 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Cohn & Wolfe would recommend the brand to a friend. ENPS measures how likely Cohn & Wolfe employees would recommend working at Cohn & Wolfe to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
