-83
NPS
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Brand Page
Coin Fire
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About Coin Fire's Brand
Bitcoin and cryptocurrency news, reviews, interviews and editorials.
Brand at a Glance
54%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
Coin Fire NPS
Coin Fire's Net Promoter Score (NPS) is a -83 with 0% Promoters, 17% Passives, and 83% Detractors. Net Promoter Score tracks whether Coin Fire's customers would recommend using the product based on a scale of -100 to 100.
Coin Fire Overall NPS
| 0% | Promoters |
|---|---|
| 17% | Passives |
| 83% | Detractors |
Coin Fire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Feb 2024 -50 | Feb 2024 | -50 |
Mar 2024 -66 | Mar 2024 | -66 |
Apr 2024 -83 | Apr 2024 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coin Fire Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Coin Fire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coin Fire Product Quality
2/5
Coin Fire has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Coin Fire's overall Product Quality score rated by its users and customers.
Coin Fire Product Information
Coin Fire’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://coinfire.io/
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Content
Enterprise
FinTech
Media
SaaS
Sports & Entertainment
Coin Fire Pricing
Coin Fire ROI & Value For Money
2/5
Coin Fire has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Coin Fire Customer Satisfaction (CSAT)
Coin Fire Customer Satisfaction (CSAT) Score
25 / 100
Coin Fire has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coin Fire Customer Service
2.2/5
Coin Fire has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Coin Fire's Customer Service
Website
http://coinfire.io/
Coin Fire as an Employer
Consumer vs. Employees
Coin Fire scored a -83 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Coin Fire would recommend the brand to a friend. ENPS measures how likely Coin Fire employees would recommend working at Coin Fire to a friend.
Net Promoter Score
-83
NPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
