-10
NPS
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Cointelegraph
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About Cointelegraph's Brand
Cointelegraph covers fintech, blockchain and Bitcoin bringing, you the latest news and analyses on the future of money.
Brand at a Glance
66%
Customer Loyalty
3.7/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Cointelegraph NPS
Cointelegraph's Net Promoter Score (NPS) is a -10 with 30% Promoters, 30% Passives, and 40% Detractors. Net Promoter Score tracks whether Cointelegraph's customers would recommend using the product based on a scale of -100 to 100.
Cointelegraph Overall NPS
| 30% | Promoters |
|---|---|
| 30% | Passives |
| 40% | Detractors |
Cointelegraph NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Dec 2021 33 | Dec 2021 | 33 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 -17 | Apr 2022 | -17 |
Feb 2023 -29 | Feb 2023 | -29 |
Mar 2023 -12 | Mar 2023 | -12 |
May 2024 0 | May 2024 | 0 |
Jul 2024 -10 | Jul 2024 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cointelegraph Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Cointelegraph users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cointelegraph Product Quality
3.7/5
Cointelegraph has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Cointelegraph Product Information
Cointelegraph’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://cointelegraph.com/
- Company Size
- 201-500 Employees
Industry
Media and Entertainment
Cointelegraph Pricing
Cointelegraph ROI & Value For Money
3.1/5
Cointelegraph has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Cointelegraph Customer Satisfaction (CSAT)
Cointelegraph Customer Satisfaction (CSAT) Score
89 / 100
Cointelegraph has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cointelegraph Customer Service
3.5/5
Cointelegraph has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Cointelegraph's Customer Service
Address
575 Madison Avenue, New York City, NY 10022
Website
http://cointelegraph.com/
Phone Number
+16318163211
Cointelegraph's Social Links
Cointelegraph as an Employer
4.2/5
Cointelegraph has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Cointelegraph scored a -10 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Cointelegraph would recommend the brand to a friend. ENPS measures how likely Cointelegraph employees would recommend working at Cointelegraph to a friend.
Net Promoter Score
-10
NPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
