-100
NPS
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Cold Spring Harbor Laboratory
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About Cold Spring Harbor Laboratory's Brand
Cold Spring Harbor Laboratory is a non-profit institution that carries out research on cancer, neuroscience, genomics, and biology.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.2/5
Pricing
2.6/5
Customer Service
Cold Spring Harbor Laboratory NPS
Cold Spring Harbor Laboratory's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Cold Spring Harbor Laboratory's customers would recommend using the product based on a scale of -100 to 100.
Cold Spring Harbor Laboratory Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Cold Spring Harbor Laboratory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cold Spring Harbor Laboratory Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Cold Spring Harbor Laboratory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cold Spring Harbor Laboratory Product Quality
2.6/5
Cold Spring Harbor Laboratory has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cold Spring Harbor Laboratory's overall Product Quality score rated by its users and customers.
Cold Spring Harbor Laboratory Product Information
Cold Spring Harbor Laboratory’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.cshl.edu
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Education
Healthcare
Cold Spring Harbor Laboratory Pricing
Cold Spring Harbor Laboratory ROI & Value For Money
2.2/5
Cold Spring Harbor Laboratory has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cold Spring Harbor Laboratory's overall ROI score rated by its users and customers.
Cold Spring Harbor Laboratory Customer Satisfaction (CSAT)
Cold Spring Harbor Laboratory Customer Satisfaction (CSAT) Score
25 / 100
Cold Spring Harbor Laboratory has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cold Spring Harbor Laboratory Customer Service
2.6/5
Cold Spring Harbor Laboratory has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cold Spring Harbor Laboratory's overall Customer Service score rated by its users and customers.
About Cold Spring Harbor Laboratory's Customer Service
Address
Eagle Harbor, NY
Website
http://www.cshl.edu
Cold Spring Harbor Laboratory as an Employer
2.4/5
Cold Spring Harbor Laboratory has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Cold Spring Harbor Laboratory
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Cold Spring Harbor Laboratory scored a -100 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of Cold Spring Harbor Laboratory would recommend the brand to a friend. ENPS measures how likely Cold Spring Harbor Laboratory employees would recommend working at Cold Spring Harbor Laboratory to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 21% | Promoters |
|---|---|
| 5% | Passive |
| 74% | Detractors |
