-75
NPS
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Coldwater Creek
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About Coldwater Creek's Brand
Coldwater Creek is a specialty direct mail retailer of apparel, gifts and jewelry.
Brand at a Glance
67%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Coldwater Creek NPS
Coldwater Creek's Net Promoter Score (NPS) is a -75 with 11% Promoters, 3% Passives, and 86% Detractors. Net Promoter Score tracks whether Coldwater Creek's customers would recommend using the product based on a scale of -100 to 100.
Coldwater Creek Overall NPS
| 11% | Promoters |
|---|---|
| 3% | Passives |
| 86% | Detractors |
Coldwater Creek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -75 | Jan 2025 | -75 |
Feb 2025 -76 | Feb 2025 | -76 |
Mar 2025 -76 | Mar 2025 | -76 |
Apr 2025 -78 | Apr 2025 | -78 |
May 2025 -76 | May 2025 | -76 |
Jun 2025 -76 | Jun 2025 | -76 |
Jul 2025 -77 | Jul 2025 | -77 |
Aug 2025 -77 | Aug 2025 | -77 |
Sep 2025 -77 | Sep 2025 | -77 |
Oct 2025 -79 | Oct 2025 | -79 |
Dec 2025 -79 | Dec 2025 | -79 |
Jan 2026 -77 | Jan 2026 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coldwater Creek NPS by Gender
Female customers rated Coldwater Creek's NPS 26 points higher than Male customers.
Male
-100
Coldwater Creek's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-74
Coldwater Creek's NPS was rated -74 by Female customers on Comparably.
12%
Promoters
2%
Passives
86%
Detractors
Coldwater Creek NPS by Ethnicity
Coldwater Creek's NPS was rated -83 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Coldwater Creek NPS by Age
Coldwater Creek's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Coldwater Creek NPS by Usage
Coldwater Creek's NPS was rated the highest by customers who have used Coldwater Creek's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -78 | Over 10 Years | -78 |
Coldwater Creek Customer Reviews
Out of the 11 Coldwater Creek customer reviews 1 was positive and 10 were constructive. Coldwater Creek customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Coldwater Creek Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Coldwater Creek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coldwater Creek Customer Loyalty Score by Gender
Female customers rated Coldwater Creek's Customer Loyalty score 6% higher than Male customers.
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Male
70%
Yes
Female
76%
Yes
Coldwater Creek Customer Loyalty Score by Ethnicity
Coldwater Creek's Customer Loyalty score was rated 77% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Coldwater Creek.
77
out of 100
Caucasian
Coldwater Creek Customer Loyalty Score by Age
Coldwater Creek's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Coldwater Creek.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 82% | 56-60 | 82% |
61-65 68% | 61-65 | 68% |
66+ 85% | 66+ | 85% |
Coldwater Creek Customer Loyalty Score by Usage
Coldwater Creek's Customer Loyalty score was rated the highest by customers who have used Coldwater Creek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Coldwater Creek Customer Loyalty Score by Industry
Coldwater Creek's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Coldwater Creek Product Quality
1.8/5
Coldwater Creek has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Coldwater Creek Product Information
Coldwater Creek’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Coldwater Creek's product the highest. Reviewers from the Tech industry rated Coldwater Creek the lowest at 1.9.
- Website
- www.coldwatercreek.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Coldwater Creek Product Quality
Coldwater Creek's Product Quality score was rated highest by customers who have used Coldwater Creek's products/services for 2 to 5 Years, and rated lowest by customers ages 61-65.
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Ranked Coldwater Creek Product Quality the Highest
Ranked Coldwater Creek Product Quality the Lowest
Coldwater Creek Product Quality Score by Gender
Female customers rated Coldwater Creek's Product Quality score 0.4 stars higher than Male customers.
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Male
1.6/5
Female
2/5
Coldwater Creek Product Quality Score by Ethnicity
Coldwater Creek's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Coldwater Creek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Coldwater Creek Product Quality Score by Age
Coldwater Creek's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Coldwater Creek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.8 | 66+ | 2.8 |
Coldwater Creek Product Quality Score by Usage
Coldwater Creek's Product Quality score was rated the highest by customers who have used Coldwater Creek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Coldwater Creek Product Quality Score by Industry
Coldwater Creek's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Coldwater Creek Pricing
Coldwater Creek ROI & Value For Money
1.7/5
Coldwater Creek has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Coldwater Creek Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Coldwater Creek.
Quick Insights into Coldwater Creek ROI
Coldwater Creek's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked Coldwater Creek ROI the Highest
Ranked Coldwater Creek ROI the Lowest
Coldwater Creek ROI Score by Gender
Male customers rated Coldwater Creek's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Coldwater Creek.
Male
2.1/5
Female
1.6/5
Coldwater Creek ROI Score by Ethnicity
Coldwater Creek's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Coldwater Creek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Coldwater Creek ROI Score by Age
Coldwater Creek's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Coldwater Creek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Coldwater Creek ROI Score by Usage
Coldwater Creek's ROI score was rated the highest by customers who have used Coldwater Creek's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Coldwater Creek ROI Score by Industry
Coldwater Creek's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Coldwater Creek Customer Satisfaction (CSAT)
Coldwater Creek Customer Satisfaction (CSAT) Score
14 / 100
Coldwater Creek has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
1%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
74%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coldwater Creek Customer Satisfaction
Coldwater Creek's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Coldwater Creek Customer Satisfaction the Highest
Ranked Coldwater Creek Customer Satisfaction the Lowest
Coldwater Creek Customer Satisfaction Score by Gender
Female customers rated Coldwater Creek's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Coldwater Creek.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
16 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 74% |
Coldwater Creek Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Coldwater Creek's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coldwater Creek.
13 / 100
Very Satisfied
10%
Satisfied
3%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
79%
Coldwater Creek Customer Satisfaction Score by Age
Coldwater Creek's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Coldwater Creek.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 12% | |||||||||||||||
| 66+ | 17% |
Coldwater Creek Customer Satisfaction Score by Usage
Coldwater Creek's Customer Satisfaction score was rated the highest by customers who have used Coldwater Creek's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Coldwater Creek Customer Satisfaction Score by Industry
Coldwater Creek's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Coldwater Creek Customer Satisfaction Score by Industry",
"text": "Coldwater Creek's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.",
"bars": [
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"label": "Tech",
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"stars": 0,
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"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
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}Coldwater Creek Customer Service
1.5/5
Coldwater Creek has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Coldwater Creek's Customer Service
Address
ONE COLDWATER CREEK DRIVE, Sandpoint, ID
Website
www.coldwatercreek.com
Quick Insights into Coldwater Creek Customer Service
Coldwater Creek's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Coldwater Creek's Customer Service score.
Ranked Coldwater Creek Customer Service the Highest
Ranked Coldwater Creek Customer Service the Lowest
Coldwater Creek Customer Service Score by Gender
Coldwater Creek's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Coldwater Creek.
Male
1.5/5
Female
1.5/5
Coldwater Creek Customer Service Score by Ethnicity
Coldwater Creek's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Coldwater Creek.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Coldwater Creek Customer Service Score by Age
Coldwater Creek's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Coldwater Creek.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Coldwater Creek Customer Service Score by Usage
Coldwater Creek's Customer Service score was rated the highest by customers who have used Coldwater Creek's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Coldwater Creek Customer Service Score by Industry
Coldwater Creek's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Coldwater Creek as an Employer
2.2/5
Coldwater Creek has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Coldwater Creek scored a -75 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Coldwater Creek would recommend the brand to a friend. ENPS measures how likely Coldwater Creek employees would recommend working at Coldwater Creek to a friend.
Net Promoter Score
-75
NPS Score
| 11% | Promoters |
|---|---|
| 3% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
