-100
NPS
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Coleman American Moving Services
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About Coleman American Moving Services' Brand
Coleman American Moving Services has provided local, long-distance and international moving services since 1914.
Brand at a Glance
31%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Coleman American Moving Services NPS
Coleman American Moving Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Coleman American Moving Services's customers would recommend using the product based on a scale of -100 to 100.
Coleman American Moving Services Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Coleman American Moving Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2024 -100 | May 2024 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coleman American Moving Services NPS by Gender
Coleman American Moving Services's NPS was rated -100 by Female customers on Comparably.
Female
-100
Coleman American Moving Services's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Coleman American Moving Services's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Coleman American Moving Services NPS by Ethnicity
Coleman American Moving Services's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
Coleman American Moving Services NPS by Usage
Coleman American Moving Services's NPS was rated -100 points by customers who have used Coleman American Moving Services's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Coleman American Moving Services Customer Loyalty
31%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
31% of Coleman American Moving Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coleman American Moving Services Customer Loyalty Score by Gender
Coleman American Moving Services's Customer Loyalty score was rated 10 by Female customers on Comparably.
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Female
10%
Yes
Male
N/A
Yes
Coleman American Moving Services Customer Loyalty Score by Ethnicity
Coleman American Moving Services's Customer Loyalty score was rated 10% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Coleman American Moving Services.
10
out of 100
Other
Coleman American Moving Services Customer Loyalty Score by Usage
Coleman American Moving Services's Customer Loyalty score was rated 10% by customers who have used Coleman American Moving Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Coleman American Moving Services Product Quality
1.5/5
Coleman American Moving Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Coleman American Moving Services Product Information
Coleman American Moving Services’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Coleman American Moving Services Product Quality
Coleman American Moving Services's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Coleman American Moving Services' Product Quality.
Ranked Coleman American Moving Services Product Quality the Highest
Coleman American Moving Services Product Quality Score by Gender
Coleman American Moving Services's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Coleman American Moving Services.
Female
1.5/5
Male
N/A
Coleman American Moving Services Product Quality Score by Ethnicity
Coleman American Moving Services's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Coleman American Moving Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Coleman American Moving Services Product Quality Score by Usage
Coleman American Moving Services's Product Quality score was rated 1.5 stars by customers who have used Coleman American Moving Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Coleman American Moving Services Pricing
Coleman American Moving Services ROI & Value For Money
1.5/5
Coleman American Moving Services has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Coleman American Moving Services ROI
Coleman American Moving Services's ROI score was rated highest by Female customers.
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Ranked Coleman American Moving Services ROI the Highest
Coleman American Moving Services ROI Score by Gender
Coleman American Moving Services's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Coleman American Moving Services.
Female
1.5/5
Male
N/A
Coleman American Moving Services ROI Score by Ethnicity
Coleman American Moving Services's ROI score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Coleman American Moving Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Coleman American Moving Services ROI Score by Usage
Coleman American Moving Services's ROI score was rated 1.5 stars by customers who have used Coleman American Moving Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Coleman American Moving Services Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coleman American Moving Services Customer Satisfaction
Coleman American Moving Services's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Coleman American Moving Services' Customer Satisfaction.
Ranked Coleman American Moving Services Customer Satisfaction the Highest
Coleman American Moving Services Customer Satisfaction Score by Gender
Coleman American Moving Services's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Coleman American Moving Services.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Coleman American Moving Services Customer Satisfaction Score by Ethnicity
CSAT according to Other
Coleman American Moving Services' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Coleman American Moving Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Coleman American Moving Services Customer Satisfaction Score by Usage
Coleman American Moving Services's Customer Satisfaction score was rated 0 points by customers who have used Coleman American Moving Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Coleman American Moving Services Customer Service
1.5/5
Coleman American Moving Services has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Coleman American Moving Services's Customer Service
Address
1 Covan Drive, Midland City, AL 36350
Website
http://www.colemanallied.com/
Phone Number
(985) 365-0085
Quick Insights into Coleman American Moving Services Customer Service
Coleman American Moving Services's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Coleman American Moving Services' Customer Service score.
Ranked Coleman American Moving Services Customer Service the Highest
Coleman American Moving Services Customer Service Score by Gender
Coleman American Moving Services's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Coleman American Moving Services.
Female
1.5/5
Male
N/A
Coleman American Moving Services Customer Service Score by Ethnicity
Coleman American Moving Services's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Coleman American Moving Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Coleman American Moving Services Customer Service Score by Usage
Coleman American Moving Services's Customer Service score was rated 1.5 stars by customers who have used Coleman American Moving Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Coleman American Moving Services as an Employer
2.6/5
Coleman American Moving Services has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Coleman American Moving Services
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Coleman American Moving Services scored a -100 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Coleman American Moving Services would recommend the brand to a friend. ENPS measures how likely Coleman American Moving Services employees would recommend working at Coleman American Moving Services to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
