100
NPS
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Coleman Cable
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About Coleman Cable's Brand
CCI is a leading manufacturer and innovator of wire and cable and other electrical products, serving a multitude of channels and
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Coleman Cable NPS
Coleman Cable's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Coleman Cable's customers would recommend using the product based on a scale of -100 to 100.
Coleman Cable Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Coleman Cable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coleman Cable Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Coleman Cable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coleman Cable Product Quality
1.5/5
Coleman Cable has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Coleman Cable's overall Product Quality score rated by its users and customers.
Coleman Cable Product Information
Coleman Cable’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://colemancable.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Coleman Cable Pricing
Coleman Cable ROI & Value For Money
5/5
Coleman Cable has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Coleman Cable's overall ROI score rated by its users and customers.
Coleman Cable Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coleman Cable Customer Service
5/5
Coleman Cable has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Coleman Cable's Customer Service
Address
1530 Shields Drive, Waukegan, IL
Website
http://colemancable.com
Phone Number
9198585151
Coleman Cable as an Employer
2.9/5
Coleman Cable has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Coleman Cable scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Coleman Cable would recommend the brand to a friend. ENPS measures how likely Coleman Cable employees would recommend working at Coleman Cable to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
