0
NPS
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Brand Page
Coleman Research
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About Coleman Research's Brand
Coleman excels in connecting leading organizations with first-hand knowledge from specialized industry experts.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Coleman Research NPS
Coleman Research's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Coleman Research's customers would recommend using the product based on a scale of -100 to 100.
Coleman Research Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Coleman Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coleman Research Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Coleman Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coleman Research Product Quality
4/5
Coleman Research has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Coleman Research's overall Product Quality score rated by its users and customers.
Coleman Research Product Information
Coleman Research’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.colemanrg.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Business Services
Small Business Services
Coleman Research Pricing
Coleman Research ROI & Value For Money
4/5
Coleman Research has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Coleman Research's overall ROI score rated by its users and customers.
Coleman Research Customer Satisfaction (CSAT)
Coleman Research Customer Satisfaction (CSAT) Score
100 / 100
Coleman Research has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coleman Research Customer Service
4/5
Coleman Research has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Coleman Research's overall Customer Service score rated by its users and customers.
About Coleman Research's Customer Service
Address
434 Fayetteville Street, Suite 600, Raleigh, NC
Website
http://www.colemanrg.com
Phone Number
212-223-0185
Coleman Research as an Employer
4.1/5
Coleman Research has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Coleman Research scored a 0 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Coleman Research would recommend the brand to a friend. ENPS measures how likely Coleman Research employees would recommend working at Coleman Research to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 33% | Promoters |
|---|---|
| 40% | Passive |
| 27% | Detractors |
