30
NPS
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Collective Health
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About Collective Health's Brand
Collective Health is the leading health benefits platform that brings together medical, dental, vision, pharmacy, and program partners into an integrated solution that better enables employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping control costs and improve outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Collective Health NPS
Collective Health's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether Collective Health's customers would recommend using the product based on a scale of -100 to 100.
Collective Health Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
Collective Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 50 | Jul 2021 | 50 |
Aug 2021 66 | Aug 2021 | 66 |
Jan 2022 57 | Jan 2022 | 57 |
Feb 2022 44 | Feb 2022 | 44 |
Jun 2022 54 | Jun 2022 | 54 |
Jul 2022 58 | Jul 2022 | 58 |
Aug 2022 62 | Aug 2022 | 62 |
Sep 2022 50 | Sep 2022 | 50 |
Jan 2023 40 | Jan 2023 | 40 |
Feb 2023 40 | Feb 2023 | 40 |
May 2023 45 | May 2023 | 45 |
Jun 2023 30 | Jun 2023 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Collective Health NPS by Gender
Collective Health's NPS was rated -25 by Male customers on Comparably.
Male
-25
Collective Health's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Collective Health's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Collective Health NPS by Ethnicity
Collective Health's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Collective Health Customer Reviews
Out of the 2 Collective Health customer reviews 0 were positive and 2 were constructive. Collective Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Collective Health Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Collective Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Collective Health Customer Loyalty Score by Gender
Collective Health's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Collective Health Customer Loyalty Score by Ethnicity
Collective Health's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Collective Health.
82
out of 100
Caucasian
Collective Health Customer Loyalty Score by Industry
Collective Health's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Collective Health Product Quality
3.3/5
Collective Health has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Collective Health Product Information
Collective Health’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Collective Health's product the highest.
- Website
- http://collectivehealth.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
Insurance
Quick Insights into Collective Health Product Quality
Collective Health's Product Quality score was rated highest by Caucasian customers.
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Ranked Collective Health Product Quality the Highest
Collective Health Product Quality Score by Gender
Collective Health's Product Quality score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Collective Health Product Quality Score by Ethnicity
Collective Health's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Collective Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Collective Health Product Quality Score by Industry
Collective Health's Product Quality score was rated 1.9 stars by Tech industry customers.
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Collective Health Pricing
Collective Health ROI & Value For Money
3.3/5
Collective Health has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Collective Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Collective Health ROI
Collective Health's ROI score was rated highest by Caucasian customers.
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Ranked Collective Health ROI the Highest
Collective Health ROI Score by Gender
Collective Health's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Collective Health.
Male
2.5/5
Female
N/A
Collective Health ROI Score by Ethnicity
Collective Health's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Collective Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Collective Health ROI Score by Industry
Collective Health's ROI score was rated 1.9 stars by Tech industry customers.
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Collective Health Customer Satisfaction (CSAT)
Collective Health Customer Satisfaction (CSAT) Score
53 / 100
Collective Health has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Collective Health Customer Satisfaction
Collective Health's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Collective Health Customer Satisfaction the Highest
Collective Health Customer Satisfaction Score by Gender
Collective Health's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Collective Health.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Collective Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Collective Health's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Collective Health.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Collective Health Customer Satisfaction Score by Industry
Collective Health's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Collective Health Customer Satisfaction Score by Industry",
"text": "Collective Health's Customer Satisfaction score was rated 40 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Collective Health's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
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}Collective Health Customer Service
3.3/5
Collective Health has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Collective Health's overall Customer Service score rated by its users and customers.
About Collective Health's Customer Service
Address
San Francisco - 45 Fremont St, San Francisco, CA 94105
Website
http://collectivehealth.com
Phone Number
(844) 265-3288
Collective Health's Social Links
Quick Insights into Collective Health Customer Service
Collective Health's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Collective Health's Customer Service score.
Ranked Collective Health Customer Service the Highest
Collective Health Customer Service Score by Gender
Collective Health's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Collective Health.
Male
2.7/5
Female
N/A
Collective Health Customer Service Score by Ethnicity
Collective Health's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Collective Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Collective Health Customer Service Score by Industry
Collective Health's Customer Service score was rated 2.2 stars by Tech industry customers.
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Collective Health as an Employer
4.7/5
Collective Health has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Collective Health scored a 30 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Collective Health would recommend the brand to a friend. ENPS measures how likely Collective Health employees would recommend working at Collective Health to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 67% | Promoters |
|---|---|
| 24% | Passive |
| 9% | Detractors |
