44
NPS
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Colonial Pipeline
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About Colonial Pipeline's Brand
Colonial Pipeline provides safely and reliably transport refined petroleum products.
Brand at a Glance
82%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Colonial Pipeline NPS
Colonial Pipeline's Net Promoter Score (NPS) is a 44 with 61% Promoters, 22% Passives, and 17% Detractors. Net Promoter Score tracks whether Colonial Pipeline's customers would recommend using the product based on a scale of -100 to 100.
Colonial Pipeline Overall NPS
| 61% | Promoters |
|---|---|
| 22% | Passives |
| 17% | Detractors |
Colonial Pipeline NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 25 | May 2022 | 25 |
Jun 2022 49 | Jun 2022 | 49 |
Apr 2023 57 | Apr 2023 | 57 |
Jun 2023 50 | Jun 2023 | 50 |
Aug 2023 55 | Aug 2023 | 55 |
Oct 2023 60 | Oct 2023 | 60 |
Jan 2024 54 | Jan 2024 | 54 |
Mar 2024 53 | Mar 2024 | 53 |
Apr 2024 57 | Apr 2024 | 57 |
Jun 2024 59 | Jun 2024 | 59 |
Jul 2024 40 | Jul 2024 | 40 |
Sep 2025 45 | Sep 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Colonial Pipeline NPS by Gender
Colonial Pipeline's NPS was rated 0 by Male customers on Comparably.
Male
0
Colonial Pipeline's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Colonial Pipeline's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Colonial Pipeline NPS by Ethnicity
Colonial Pipeline's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Colonial Pipeline Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Colonial Pipeline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Colonial Pipeline Customer Loyalty Score by Gender
Colonial Pipeline's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Colonial Pipeline.
Male
100%
Yes
Female
N/A
Yes
Colonial Pipeline Customer Loyalty Score by Ethnicity
Colonial Pipeline's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Colonial Pipeline.
100
out of 100
Caucasian
Colonial Pipeline Product Quality
4/5
Colonial Pipeline has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Colonial Pipeline's overall Product Quality score rated by its users and customers.
Colonial Pipeline Product Information
Colonial Pipeline’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.colpipe.com/home
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Travel
Quick Insights into Colonial Pipeline Product Quality
Colonial Pipeline's Product Quality score was rated highest by Caucasian customers.
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Ranked Colonial Pipeline Product Quality the Highest
Colonial Pipeline Product Quality Score by Gender
Colonial Pipeline's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Colonial Pipeline.
Male
4.3/5
Female
N/A
Colonial Pipeline Product Quality Score by Ethnicity
Colonial Pipeline's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Colonial Pipeline.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Colonial Pipeline Pricing
Colonial Pipeline ROI & Value For Money
3.7/5
Colonial Pipeline has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Colonial Pipeline ROI
Colonial Pipeline's ROI score was rated highest by Caucasian customers.
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Ranked Colonial Pipeline ROI the Highest
Colonial Pipeline ROI Score by Gender
Colonial Pipeline's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Colonial Pipeline.
Male
3.5/5
Female
N/A
Colonial Pipeline ROI Score by Ethnicity
Colonial Pipeline's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Colonial Pipeline.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Colonial Pipeline Customer Satisfaction (CSAT)
Colonial Pipeline Customer Satisfaction (CSAT) Score
92 / 100
Colonial Pipeline has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Colonial Pipeline Customer Satisfaction
Colonial Pipeline's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Colonial Pipeline's Customer Satisfaction.
Ranked Colonial Pipeline Customer Satisfaction the Highest
Colonial Pipeline Customer Satisfaction Score by Gender
Colonial Pipeline's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Colonial Pipeline.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Colonial Pipeline Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Colonial Pipeline's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Colonial Pipeline.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Colonial Pipeline Customer Service
3.8/5
Colonial Pipeline has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Colonial Pipeline's Customer Service
Address
1185 Sanctuary Parkway, Suite 100, Alpharetta, GA
Website
http://www.colpipe.com/home
Phone Number
(678)762-2589
Quick Insights into Colonial Pipeline Customer Service
Colonial Pipeline's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Colonial Pipeline's Customer Service score.
Ranked Colonial Pipeline Customer Service the Highest
Colonial Pipeline Customer Service Score by Gender
Colonial Pipeline's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Colonial Pipeline.
Male
3.8/5
Female
N/A
Colonial Pipeline Customer Service Score by Ethnicity
Colonial Pipeline's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Colonial Pipeline.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Colonial Pipeline as an Employer
3.9/5
Colonial Pipeline has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Colonial Pipeline scored a 44 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Colonial Pipeline would recommend the brand to a friend. ENPS measures how likely Colonial Pipeline employees would recommend working at Colonial Pipeline to a friend.
Net Promoter Score
44
NPS Score
| 61% | Promoters |
|---|---|
| 22% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
