20
NPS
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Colorcon
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About Colorcon's Brand
Colorcon(R) is a world leader in the development, supply and technical support.
Brand at a Glance
69%
Customer Loyalty
4.2/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Colorcon NPS
Colorcon's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Colorcon's customers would recommend using the product based on a scale of -100 to 100.
Colorcon Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Colorcon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Feb 2022 -33 | Feb 2022 | -33 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -20 | Mar 2023 | -20 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 15 | Jun 2024 | 15 |
Aug 2024 11 | Aug 2024 | 11 |
Mar 2025 20 | Mar 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Colorcon NPS by Gender
Colorcon's NPS was rated -34 by Female customers on Comparably.
Female
-34
Colorcon's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Colorcon's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Colorcon NPS by Usage
Colorcon's NPS was rated -34 points by customers who have used Colorcon's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Colorcon Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Colorcon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Colorcon Customer Loyalty Score by Gender
Colorcon's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Colorcon.
Female
40%
Yes
Male
N/A
Yes
Colorcon Customer Loyalty Score by Usage
Colorcon's Customer Loyalty score was rated 40% by customers who have used Colorcon's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Colorcon Product Quality
4.2/5
Colorcon has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Colorcon Product Information
Colorcon’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.colorcon.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Colorcon Product Quality
Colorcon's Product Quality score was rated highest by customers who have used Colorcon's products/services for 5 to 10 Years.
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Ranked Colorcon Product Quality the Highest
Colorcon Product Quality Score by Gender
Colorcon's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Colorcon.
Female
4.6/5
Male
N/A
Colorcon Product Quality Score by Usage
Colorcon's Product Quality score was rated 4.6 stars by customers who have used Colorcon's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Colorcon Pricing
Colorcon ROI & Value For Money
3.5/5
Colorcon has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Colorcon ROI
Colorcon's ROI score was rated highest by customers who have used Colorcon's products/services for 5 to 10 Years.
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Ranked Colorcon ROI the Highest
Colorcon ROI Score by Gender
Colorcon's ROI score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
Colorcon ROI Score by Usage
Colorcon's ROI score was rated 2.6 stars by customers who have used Colorcon's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Colorcon Customer Satisfaction (CSAT)
Colorcon Customer Satisfaction (CSAT) Score
72 / 100
Colorcon has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Colorcon Customer Service
4/5
Colorcon has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Colorcon's Customer Service
Address
275 Ruth Road, Harleysville, PA
Website
http://www.colorcon.com/
Phone Number
(215)256-7700
Quick Insights into Colorcon Customer Service
Colorcon's Customer Service score was rated highest by customers who have used Colorcon's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Colorcon's Customer Service score.
Ranked Colorcon Customer Service the Highest
Colorcon Customer Service Score by Gender
Colorcon's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Colorcon.
Female
4/5
Male
N/A
Colorcon Customer Service Score by Usage
Colorcon's Customer Service score was rated 4 stars by customers who have used Colorcon's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Colorcon as an Employer
3.8/5
Colorcon has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Colorcon scored a 20 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Colorcon would recommend the brand to a friend. ENPS measures how likely Colorcon employees would recommend working at Colorcon to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
