34
NPS
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Columbia Hospitality
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About Columbia Hospitality's Brand
OUR ENTREPRENEURIAL SPIRIT IS ALIVE AND WELL We'll try just about anything once. This entrepreneurial spirit is how Columbia Hospitality got its start. As a trusted partner of the Port of Seattle, having planned and executed many events for them, they asked Columbia CEO and Founder, John Oppenheimer, if he knew anyone who would be a good operator for the soon-to-be-built Bell Harbor International Conference Center. Having no management experience, naturally, John said, “Yes, US!” When asked why, his response was, “Because we’ve never done it before, but no one knows what your clients want better than us!” We got the job, and we still have that job decades later.
Brand at a Glance
100%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Columbia Hospitality NPS
Columbia Hospitality's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Columbia Hospitality's customers would recommend using the product based on a scale of -100 to 100.
Columbia Hospitality Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Columbia Hospitality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Mar 2023 33 | Mar 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Columbia Hospitality Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Columbia Hospitality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Columbia Hospitality Product Quality
3.1/5
Columbia Hospitality has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Columbia Hospitality's overall Product Quality score rated by its users and customers.
Columbia Hospitality Product Information
Columbia Hospitality’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Hospitality
Columbia Hospitality Pricing
Columbia Hospitality ROI & Value For Money
2.5/5
Columbia Hospitality has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Columbia Hospitality's overall ROI score rated by its users and customers.
Columbia Hospitality Customer Satisfaction (CSAT)
Columbia Hospitality Customer Satisfaction (CSAT) Score
67 / 100
Columbia Hospitality has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Columbia Hospitality Customer Service
2.5/5
Columbia Hospitality has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Columbia Hospitality's Customer Service
Address
2200 Alaskan Way, Seattle, WA 98121
Website
http://columbiahospitality.com/
Columbia Hospitality's Social Links
Columbia Hospitality as an Employer
4.8/5
Columbia Hospitality has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Columbia Hospitality scored a 34 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Columbia Hospitality would recommend the brand to a friend. ENPS measures how likely Columbia Hospitality employees would recommend working at Columbia Hospitality to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 82% | Promoters |
|---|---|
| 8% | Passive |
| 10% | Detractors |
