43
NPS
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Columbia Records
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About Columbia Records' Brand
Columbia Records is a subsidiary of Sony Music Entertainment, engaged in music production and distribution.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Columbia Records NPS
Columbia Records's Net Promoter Score (NPS) is a 43 with 65% Promoters, 13% Passives, and 22% Detractors. Net Promoter Score tracks whether Columbia Records's customers would recommend using the product based on a scale of -100 to 100.
Columbia Records Overall NPS
| 65% | Promoters |
|---|---|
| 13% | Passives |
| 22% | Detractors |
Columbia Records NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 40 | Nov 2023 | 40 |
Jan 2024 38 | Jan 2024 | 38 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 41 | Mar 2024 | 41 |
Apr 2024 43 | Apr 2024 | 43 |
Jun 2024 44 | Jun 2024 | 44 |
Sep 2024 44 | Sep 2024 | 44 |
Oct 2024 46 | Oct 2024 | 46 |
Nov 2024 48 | Nov 2024 | 48 |
Mar 2025 43 | Mar 2025 | 43 |
Apr 2025 41 | Apr 2025 | 41 |
Sep 2025 43 | Sep 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Columbia Records NPS by Gender
Male customers rated Columbia Records's NPS 38 points higher than Female customers.
Male
13
Columbia Records's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
-25
Columbia Records's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Columbia Records NPS by Ethnicity
Columbia Records's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
African American/Black -25 | African American/Black | -25 |
Columbia Records NPS by Age
Columbia Records's NPS was rated 17 points by customers ages 18-25 on Comparably.
Columbia Records NPS by Usage
Columbia Records's NPS was rated the highest by customers who have used Columbia Records's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Over 10 Years 33 | Over 10 Years | 33 |
Columbia Records Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Columbia Records users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Columbia Records Customer Loyalty Score by Gender
Female customers rated Columbia Records's Customer Loyalty score 26% higher than Male customers.
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Male
74%
Yes
Female
100%
Yes
Columbia Records Customer Loyalty Score by Ethnicity
Columbia Records's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Columbia Records.
100
out of 100
Caucasian
78
out of 100
African American/Black
Columbia Records Customer Loyalty Score by Age
Columbia Records's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Columbia Records Customer Loyalty Score by Usage
Columbia Records's Customer Loyalty score was rated the highest by customers who have used Columbia Records's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Columbia Records Customer Loyalty Score by Industry
Columbia Records's Customer Loyalty score was rated 70% by Accounting industry customers.
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Columbia Records Product Quality
3.8/5
Columbia Records has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Columbia Records Product Information
Columbia Records’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Columbia Records's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into Columbia Records Product Quality
Columbia Records's Product Quality score was rated highest by customers who have used Columbia Records's products/services for Over 10 Years, and rated lowest by Caucasian customers.
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Ranked Columbia Records Product Quality the Highest
Ranked Columbia Records Product Quality the Lowest
Columbia Records Product Quality Score by Gender
Male customers rated Columbia Records's Product Quality score 0.3 stars higher than Female customers.
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Male
3.8/5
Female
3.5/5
Columbia Records Product Quality Score by Ethnicity
Columbia Records's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Columbia Records.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.2 | African American/Black | 3.2 |
Columbia Records Product Quality Score by Age
Columbia Records's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Columbia Records Product Quality Score by Usage
Columbia Records's Product Quality score was rated the highest by customers who have used Columbia Records's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Columbia Records Product Quality Score by Industry
Columbia Records's Product Quality score was rated 3 stars by Accounting industry customers.
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Columbia Records Pricing
Columbia Records ROI & Value For Money
3.8/5
Columbia Records has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Columbia Records Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Columbia Records ROI
Columbia Records's ROI score was rated highest by customers who have used Columbia Records's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Columbia Records ROI the Highest
Ranked Columbia Records ROI the Lowest
Columbia Records ROI Score by Gender
Male customers rated Columbia Records's ROI score 0.4 stars higher than Female customers.
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Male
3.8/5
Female
3.4/5
Columbia Records ROI Score by Ethnicity
Columbia Records's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Columbia Records.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.7 | African American/Black | 3.7 |
Columbia Records ROI Score by Age
Columbia Records's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Columbia Records ROI Score by Usage
Columbia Records's ROI score was rated the highest by customers who have used Columbia Records's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Columbia Records ROI Score by Industry
Columbia Records's ROI score was rated 2.6 stars by Accounting industry customers.
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Columbia Records Customer Satisfaction (CSAT)
Columbia Records Customer Satisfaction (CSAT) Score
61 / 100
Columbia Records has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
50%
Satisfied
11%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
11%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Columbia Records Customer Satisfaction
Columbia Records's Customer Satisfaction score was rated highest by customers who have used Columbia Records's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Columbia Records Customer Satisfaction the Highest
Ranked Columbia Records Customer Satisfaction the Lowest
Columbia Records Customer Satisfaction Score by Gender
Columbia Records's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Columbia Records Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Columbia Records' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Columbia Records' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
Columbia Records Customer Satisfaction Score by Age
Columbia Records's Customer Satisfaction score was rated 50 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Columbia Records.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% |
Columbia Records Customer Satisfaction Score by Usage
Columbia Records's Customer Satisfaction score was rated 67 points by customers who have used Columbia Records's products/services for 1 to 2 Years.
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Columbia Records Customer Satisfaction Score by Industry
Columbia Records's Customer Satisfaction score was rated 0 points by Accounting industry customers.
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{
"title": "Columbia Records Customer Satisfaction Score by Industry",
"text": "Columbia Records's Customer Satisfaction score was rated 0 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Columbia Records's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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]
}Columbia Records Customer Service
3.8/5
Columbia Records has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Columbia Records's Customer Service
Address
New York City, NY
Website
http://www.columbiarecords.com
Phone Number
212-833-8000
Quick Insights into Columbia Records Customer Service
Columbia Records's Customer Service score was rated highest by customers who have used Columbia Records's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Columbia Records Customer Service the Highest
Ranked Columbia Records Customer Service the Lowest
Columbia Records Customer Service Score by Gender
Male customers rated Columbia Records's Customer Service score 0.5 stars higher than Female customers.
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Male
4/5
Female
3.5/5
Columbia Records Customer Service Score by Ethnicity
Columbia Records's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Columbia Records.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.7 | African American/Black | 3.7 |
Columbia Records Customer Service Score by Age
Columbia Records's Customer Service score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Columbia Records.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Columbia Records Customer Service Score by Usage
Columbia Records's Customer Service score was rated the highest by customers who have used Columbia Records's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Columbia Records Customer Service Score by Industry
Columbia Records's Customer Service score was rated 3 stars by Accounting industry customers.
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Columbia Records as an Employer
3.9/5
Columbia Records has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Columbia Records scored a 43 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Columbia Records would recommend the brand to a friend. ENPS measures how likely Columbia Records employees would recommend working at Columbia Records to a friend.
Net Promoter Score
43
NPS Score
| 65% | Promoters |
|---|---|
| 13% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
