69
NPS
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ColumbiaSoft
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About ColumbiaSoft's Brand
ColumbiaSoft is a leading document management software company for businesses in a variety of sectors.
Brand at a Glance
4.2/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
ColumbiaSoft NPS
ColumbiaSoft's Net Promoter Score (NPS) is a 69 with 75% Promoters, 19% Passives, and 6% Detractors. Net Promoter Score tracks whether ColumbiaSoft's customers would recommend using the product based on a scale of -100 to 100.
ColumbiaSoft Overall NPS
| 75% | Promoters |
|---|---|
| 19% | Passives |
| 6% | Detractors |
ColumbiaSoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 69 | Aug 2020 | 69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ColumbiaSoft NPS by Usage
ColumbiaSoft's NPS was rated 89 points by customers who have used ColumbiaSoft's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 89 | 5 to 10 Years | 89 |
ColumbiaSoft Product Quality
4.2/5
ColumbiaSoft has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ColumbiaSoft Product Information
ColumbiaSoft serves markets in the United States. ColumbiaSoft supports Web devices and offers products for medium and large sized businesses.
ColumbiaSoft’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Content
Enterprise
Productivity
Languages Supported
English
Product Type
Document Management Software
Document Version Control Software
Enterprise Content Management Software
Document Control Software
ColumbiaSoft Pricing
ColumbiaSoft ROI & Value For Money
4.1/5
ColumbiaSoft has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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ColumbiaSoft Pricing Plans
ColumbiaSoft has a pricing structure that accommodates medium and large businesses.
Who Uses ColumbiaSoft?
Medium Businesses
Large Enterprises
ColumbiaSoft Customer Service
5/5
ColumbiaSoft has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ColumbiaSoft's Customer Service
Address
15495 SW Sequoia Parkway, Ste 190, Portland, OR 97224
Website
http://www.documentlocator.com
Phone Number
800.298.1172
