14
NPS
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Comair
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About Comair's Brand
Provider of airline services. The company offers scheduled and non-schedule airline services within South Africa, sub-Saharan Africa and the Indian Ocean Islands. The Company also provides travel-related services, undertakes third party simulator training and operates airline lounges.
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Comair NPS
Comair's Net Promoter Score (NPS) is a 14 with 52% Promoters, 10% Passives, and 38% Detractors. Net Promoter Score tracks whether Comair's customers would recommend using the product based on a scale of -100 to 100.
Comair Overall NPS
| 52% | Promoters |
|---|---|
| 10% | Passives |
| 38% | Detractors |
Comair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Aug 2022 20 | Aug 2022 | 20 |
Sep 2022 10 | Sep 2022 | 10 |
Oct 2022 14 | Oct 2022 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comair NPS by Gender
Female customers rated Comair's NPS 50 points higher than Male customers.
Male
0
Comair's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
50
Comair's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Comair NPS by Ethnicity
Comair's NPS was rated 40 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 40 | African American/Black | 40 |
Comair NPS by Age
Comair's NPS was rated 67 points by customers ages 46-50 on Comparably.
Comair Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Comair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Comair Customer Loyalty Score by Gender
Female customers rated Comair's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Comair.
Male
70%
Yes
Female
78%
Yes
Comair Customer Loyalty Score by Ethnicity
Comair's Customer Loyalty score was rated 82% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Comair.
82
out of 100
African American/Black
Comair Customer Loyalty Score by Age
Comair's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Comair.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Comair Customer Loyalty Score by Industry
Comair's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Comair Product Quality
3.8/5
Comair has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Comair Product Information
Comair’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Comair's product the highest.
- Website
- www.comair.co.za
- Company Size
- 1,001-5,000 Employees
Quick Insights into Comair Product Quality
Comair's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Female customers.
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Ranked Comair Product Quality the Highest
Ranked Comair Product Quality the Lowest
Comair Product Quality Score by Gender
Male customers rated Comair's Product Quality score 0.2 stars higher than Female customers.
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Male
3.8/5
Female
3.6/5
Comair Product Quality Score by Ethnicity
Comair's Product Quality score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Comair.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Comair Product Quality Score by Age
Comair's Product Quality score was rated 4.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Comair.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
Comair Product Quality Score by Industry
Comair's Product Quality score was rated 4.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Comair Pricing
Comair ROI & Value For Money
3.6/5
Comair has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Comair Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Comair ROI
Comair's ROI score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Comair ROI the Highest
Ranked Comair ROI the Lowest
Comair ROI Score by Gender
Female customers rated Comair's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Comair.
Male
3.3/5
Female
3.4/5
Comair ROI Score by Ethnicity
Comair's ROI score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Comair.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Comair ROI Score by Age
Comair's ROI score was rated 4.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Comair.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
Comair ROI Score by Industry
Comair's ROI score was rated 3.8 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Comair Customer Satisfaction (CSAT)
Comair Customer Satisfaction (CSAT) Score
80 / 100
Comair has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
33%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Comair Customer Satisfaction
Comair's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Comair's Customer Satisfaction.
Ranked Comair Customer Satisfaction the Highest
Ranked Comair Customer Satisfaction the Lowest
Comair Customer Satisfaction Score by Gender
Female customers rated Comair's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Comair.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Comair Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Comair's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Comair.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
Comair Customer Satisfaction Score by Age
Comair's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Comair.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Comair Customer Satisfaction Score by Industry
Comair's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Comair Customer Satisfaction Score by Industry",
"text": "Comair's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Comair's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
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}Comair Customer Service
3.9/5
Comair has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Comair's overall Customer Service score rated by its users and customers.
About Comair's Customer Service
Address
P.O. Box 7015, Kempton Park, 1622
Website
www.comair.co.za
Phone Number
7
Quick Insights into Comair Customer Service
Comair's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Comair's Customer Service score.
Ranked Comair Customer Service the Highest
Ranked Comair Customer Service the Lowest
Comair Customer Service Score by Gender
Female customers rated Comair's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Comair.
Male
3.8/5
Female
3.9/5
Comair Customer Service Score by Ethnicity
Comair's Customer Service score was rated 4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Comair.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Comair Customer Service Score by Age
Comair's Customer Service score was rated 4.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Comair.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
Comair Customer Service Score by Industry
Comair's Customer Service score was rated 4.1 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Comair scored a 14 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Comair would recommend the brand to a friend. ENPS measures how likely Comair employees would recommend working at Comair to a friend.
Net Promoter Score
14
NPS Score
| 52% | Promoters |
|---|---|
| 10% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
