-73
NPS
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Combined Insurance
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About Combined Insurance's Brand
Combined Insurance is an insurance provider that offers products in North America, Europe and Asia Pacific.
Brand at a Glance
85%
Customer Loyalty
1.5/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Combined Insurance NPS
Combined Insurance's Net Promoter Score (NPS) is a -73 with 12% Promoters, 3% Passives, and 85% Detractors. Net Promoter Score tracks whether Combined Insurance's customers would recommend using the product based on a scale of -100 to 100.
Combined Insurance Overall NPS
| 12% | Promoters |
|---|---|
| 3% | Passives |
| 85% | Detractors |
Combined Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -68 | Mar 2023 | -68 |
Apr 2023 -70 | Apr 2023 | -70 |
May 2023 -70 | May 2023 | -70 |
Aug 2023 -70 | Aug 2023 | -70 |
Dec 2023 -70 | Dec 2023 | -70 |
Feb 2024 -72 | Feb 2024 | -72 |
Mar 2024 -72 | Mar 2024 | -72 |
Apr 2024 -72 | Apr 2024 | -72 |
Jun 2024 -71 | Jun 2024 | -71 |
Jul 2024 -73 | Jul 2024 | -73 |
Sep 2024 -73 | Sep 2024 | -73 |
Oct 2025 -73 | Oct 2025 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Combined Insurance NPS by Gender
Male customers rated Combined Insurance's NPS 14 points higher than Female customers.
Male
-86
Combined Insurance's NPS was rated -86 by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Female
-100
Combined Insurance's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Combined Insurance NPS by Ethnicity
Combined Insurance's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Combined Insurance NPS by Age
Combined Insurance's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Combined Insurance NPS by Usage
Combined Insurance's NPS was rated the highest by customers who have used Combined Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -100 | Over 10 Years | -100 |
Combined Insurance Customer Reviews
Out of the 19 Combined Insurance customer reviews 0 were positive and 19 were constructive. Combined Insurance customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Combined Insurance Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Combined Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Combined Insurance Customer Loyalty Score by Gender
Male customers rated Combined Insurance's Customer Loyalty score 3% higher than Female customers.
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Male
94%
Yes
Female
91%
Yes
Combined Insurance Customer Loyalty Score by Ethnicity
Combined Insurance's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Combined Insurance.
93
out of 100
Caucasian
100
out of 100
Hispanic or Latino
90
out of 100
African American/Black
89
out of 100
Other
Combined Insurance Customer Loyalty Score by Age
Combined Insurance's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Combined Insurance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 74% | 46-50 | 74% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
61-65 93% | 61-65 | 93% |
66+ 100% | 66+ | 100% |
Combined Insurance Customer Loyalty Score by Usage
Combined Insurance's Customer Loyalty score was rated the highest by customers who have used Combined Insurance's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Combined Insurance Customer Loyalty Score by Industry
Combined Insurance's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Combined Insurance Product Quality
1.5/5
Combined Insurance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Combined Insurance Product Information
Combined Insurance’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Combined Insurance's product the highest. Reviewers from the Tech industry rated Combined Insurance the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Insurance
Quick Insights into Combined Insurance Product Quality
Combined Insurance's Product Quality score was rated highest by customers who have used Combined Insurance's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Combined Insurance Product Quality the Highest
Ranked Combined Insurance Product Quality the Lowest
Combined Insurance Product Quality Score by Gender
Combined Insurance's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Combined Insurance.
Male
1.5/5
Female
1.5/5
Combined Insurance Product Quality Score by Ethnicity
Combined Insurance's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Combined Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
Combined Insurance Product Quality Score by Age
Combined Insurance's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Combined Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Combined Insurance Product Quality Score by Usage
Combined Insurance's Product Quality score was rated the highest by customers who have used Combined Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Combined Insurance Product Quality Score by Industry
Combined Insurance's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Combined Insurance Pricing
Combined Insurance ROI & Value For Money
1.7/5
Combined Insurance has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Combined Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Combined Insurance.
Quick Insights into Combined Insurance ROI
Combined Insurance's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
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Ranked Combined Insurance ROI the Highest
Ranked Combined Insurance ROI the Lowest
Combined Insurance ROI Score by Gender
Combined Insurance's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Combined Insurance.
Male
1.5/5
Female
1.5/5
Combined Insurance ROI Score by Ethnicity
Combined Insurance's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Combined Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Combined Insurance ROI Score by Age
Combined Insurance's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Combined Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Combined Insurance ROI Score by Usage
Combined Insurance's ROI score was rated the highest by customers who have used Combined Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Combined Insurance ROI Score by Industry
Combined Insurance's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Combined Insurance Customer Satisfaction (CSAT)
Combined Insurance Customer Satisfaction (CSAT) Score
14 / 100
Combined Insurance has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
8%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
16%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Combined Insurance Customer Satisfaction
Combined Insurance's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Combined Insurance's Customer Satisfaction.
Ranked Combined Insurance Customer Satisfaction the Highest
Ranked Combined Insurance Customer Satisfaction the Lowest
Combined Insurance Customer Satisfaction Score by Gender
Male customers rated Combined Insurance's Customer Satisfaction score 0 points higher than Female customers.
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14 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 79% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 14% | |
Very Dissatisfied | 83% |
Combined Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Combined Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Combined Insurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
83%
CSAT according to Hispanic or Latino
Combined Insurance's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Combined Insurance's Customer Satisfaction (CSAT) score was rated 13% according to African American/Black users and customers.
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13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
75%
CSAT according to Other
Combined Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Combined Insurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
Combined Insurance Customer Satisfaction Score by Age
Combined Insurance's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Combined Insurance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 14% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Combined Insurance Customer Satisfaction Score by Usage
Combined Insurance's Customer Satisfaction score was rated the highest by customers who have used Combined Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Combined Insurance Customer Satisfaction Score by Industry
Combined Insurance's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Combined Insurance Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
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"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
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"groupId": 522,
"score": 10,
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"scoreClassName": "max",
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}Combined Insurance Customer Service
1.5/5
Combined Insurance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Combined Insurance's overall Customer Service score rated by its users and customers.
About Combined Insurance's Customer Service
Address
1000 Milwaukee Ave, Glenview, IL
Website
http://www.combinedinsurance.com/
Phone Number
847-953-2025
Quick Insights into Combined Insurance Customer Service
Combined Insurance's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Combined Insurance's Customer Service score.
Ranked Combined Insurance Customer Service the Highest
Ranked Combined Insurance Customer Service the Lowest
Combined Insurance Customer Service Score by Gender
Combined Insurance's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Combined Insurance.
Male
1.5/5
Female
1.5/5
Combined Insurance Customer Service Score by Ethnicity
Combined Insurance's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Combined Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Combined Insurance Customer Service Score by Age
Combined Insurance's Customer Service score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Combined Insurance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Combined Insurance Customer Service Score by Usage
Combined Insurance's Customer Service score was rated 1.5 stars by customers who have used Combined Insurance's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Combined Insurance Customer Service Score by Industry
Combined Insurance's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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Combined Insurance as an Employer
2.8/5
Combined Insurance has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Combined Insurance scored a -73 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Combined Insurance would recommend the brand to a friend. ENPS measures how likely Combined Insurance employees would recommend working at Combined Insurance to a friend.
Net Promoter Score
-73
NPS Score
| 12% | Promoters |
|---|---|
| 3% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
