49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Combs Enterprises
Marketing or Exec? Claim Your Free Account
About Combs Enterprises' Brand
Combs Enterprises is a diverse portfolio of businesses and investments that includes music, fashion, fragrance, beverage, marketing, film.
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Combs Enterprises NPS
Combs Enterprises's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Combs Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Combs Enterprises Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Combs Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
Oct 2022 66 | Oct 2022 | 66 |
Dec 2022 75 | Dec 2022 | 75 |
Sep 2023 80 | Sep 2023 | 80 |
Sep 2024 49 | Sep 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Combs Enterprises Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Combs Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Combs Enterprises Product Quality
4.1/5
Combs Enterprises has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Combs Enterprises' overall Product Quality score rated by its users and customers.
Combs Enterprises Product Information
Combs Enterprises’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Combs Enterprises Pricing
Combs Enterprises ROI & Value For Money
4/5
Combs Enterprises has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Combs Enterprises' overall ROI score rated by its users and customers.
Combs Enterprises Customer Satisfaction (CSAT)
Combs Enterprises Customer Satisfaction (CSAT) Score
80 / 100
Combs Enterprises has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Combs Enterprises Customer Service
4.1/5
Combs Enterprises has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Combs Enterprises' overall Customer Service score rated by its users and customers.
About Combs Enterprises's Customer Service
Address
Broadway, New York City, NY 10018
Website
http://www.combsenterprises.com/
Phone Number
+1 (212) 757-0808
Combs Enterprises as an Employer
Consumer vs. Employees
Combs Enterprises scored a 49 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Combs Enterprises would recommend the brand to a friend. ENPS measures how likely Combs Enterprises employees would recommend working at Combs Enterprises to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
