50
NPS
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Comcast Ventures
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About Comcast Ventures' Brand
Comcast Ventures is the private venture capital affiliate of Comcast Corporation. It consists of the recently combined Comcast Interactive
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Comcast Ventures NPS
Comcast Ventures's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Comcast Ventures's customers would recommend using the product based on a scale of -100 to 100.
Comcast Ventures Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Comcast Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Dec 2020 0 | Dec 2020 | 0 |
Jun 2023 33 | Jun 2023 | 33 |
Apr 2024 50 | Apr 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comcast Ventures Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Comcast Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Comcast Ventures Product Quality
3.7/5
Comcast Ventures has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Comcast Ventures' overall Product Quality score rated by its users and customers.
Comcast Ventures Product Information
Comcast Ventures’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Venture Capital & Private Equity
Comcast Ventures Pricing
Comcast Ventures ROI & Value For Money
3.9/5
Comcast Ventures has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Comcast Ventures Customer Satisfaction (CSAT)
Comcast Ventures Customer Satisfaction (CSAT) Score
100 / 100
Comcast Ventures has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Comcast Ventures Customer Service
4.2/5
Comcast Ventures has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Comcast Ventures' overall Customer Service score rated by its users and customers.
About Comcast Ventures's Customer Service
Address
San Francisco, CA 94108
Website
http://www.comcastventures.com
Comcast Ventures as an Employer
3.4/5
Comcast Ventures has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Comcast Ventures scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Comcast Ventures would recommend the brand to a friend. ENPS measures how likely Comcast Ventures employees would recommend working at Comcast Ventures to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 30% | Promoters |
|---|---|
| 40% | Passive |
| 30% | Detractors |
