100
NPS
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Brand Page
Comfort Home Care
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About Comfort Home Care's Brand
healthcare, home care, geriatric care, senior care
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Comfort Home Care NPS
Comfort Home Care's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Comfort Home Care's customers would recommend using the product based on a scale of -100 to 100.
Comfort Home Care Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Comfort Home Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comfort Home Care Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Comfort Home Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Comfort Home Care Product Quality
5/5
Comfort Home Care has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comfort Home Care's overall Product Quality score rated by its users and customers.
Comfort Home Care Product Information
Comfort Home Care’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://choosecomforthome.com
Comfort Home Care Pricing
Comfort Home Care ROI & Value For Money
5/5
Comfort Home Care has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comfort Home Care's overall ROI score rated by its users and customers.
Comfort Home Care Customer Satisfaction (CSAT)
Comfort Home Care Customer Satisfaction (CSAT) Score
100 / 100
Comfort Home Care has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Comfort Home Care Customer Service
5/5
Comfort Home Care has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comfort Home Care's overall Customer Service score rated by its users and customers.
About Comfort Home Care's Customer Service
Address
121 Congressional Lane,, Suite 201, Rockville, MD 20852
Website
http://choosecomforthome.com
Comfort Home Care as an Employer
Consumer vs. Employees
Comfort Home Care scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Comfort Home Care would recommend the brand to a friend. ENPS measures how likely Comfort Home Care employees would recommend working at Comfort Home Care to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
