-27
NPS
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Comfort Keepers
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About Comfort Keepers' Brand
Comfort Keepers provides in-home care that enriches our clients' lives and helps them maintain the highest possible level of independent liv
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Comfort Keepers NPS
Comfort Keepers's Net Promoter Score (NPS) is a -27 with 34% Promoters, 5% Passives, and 61% Detractors. Net Promoter Score tracks whether Comfort Keepers's customers would recommend using the product based on a scale of -100 to 100.
Comfort Keepers Overall NPS
| 34% | Promoters |
|---|---|
| 5% | Passives |
| 61% | Detractors |
Comfort Keepers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -11 | Jan 2024 | -11 |
Feb 2024 -17 | Feb 2024 | -17 |
Mar 2024 -22 | Mar 2024 | -22 |
Apr 2024 -26 | Apr 2024 | -26 |
May 2024 -25 | May 2024 | -25 |
Jun 2024 -23 | Jun 2024 | -23 |
Jul 2024 -24 | Jul 2024 | -24 |
Aug 2024 -28 | Aug 2024 | -28 |
Sep 2024 -28 | Sep 2024 | -28 |
Oct 2024 -30 | Oct 2024 | -30 |
Dec 2024 -31 | Dec 2024 | -31 |
Jun 2025 -27 | Jun 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comfort Keepers NPS by Gender
Female customers rated Comfort Keepers's NPS 11 points higher than Male customers.
Male
-66
Comfort Keepers's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-55
Comfort Keepers's NPS was rated -55 by Female customers on Comparably.
18%
Promoters
9%
Passives
73%
Detractors
Comfort Keepers NPS by Ethnicity
Comfort Keepers's NPS was rated -65 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -65 | Caucasian | -65 |
Comfort Keepers NPS by Age
Comfort Keepers's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Comfort Keepers NPS by Usage
Comfort Keepers's NPS was rated the highest by customers who have used Comfort Keepers's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
Comfort Keepers Customer Reviews
Out of the 5 Comfort Keepers customer reviews 2 were positive and 3 were constructive. Comfort Keepers customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Comfort Keepers Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Comfort Keepers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Comfort Keepers Customer Loyalty Score by Gender
Female customers rated Comfort Keepers's Customer Loyalty score 5% higher than Male customers.
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Male
70%
Yes
Female
75%
Yes
Comfort Keepers Customer Loyalty Score by Ethnicity
Comfort Keepers's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Comfort Keepers.
74
out of 100
Caucasian
Comfort Keepers Customer Loyalty Score by Age
Comfort Keepers's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Comfort Keepers.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
66+ 78% | 66+ | 78% |
Comfort Keepers Customer Loyalty Score by Usage
Comfort Keepers's Customer Loyalty score was rated the highest by customers who have used Comfort Keepers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Comfort Keepers Customer Loyalty Score by Industry
Comfort Keepers's Customer Loyalty score was rated 64% by Healthcare, Hospitals and Medicine industry customers.
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Comfort Keepers Product Quality
2.5/5
Comfort Keepers has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Comfort Keepers Product Information
Comfort Keepers’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Comfort Keepers's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Individual and Family Services
Quick Insights into Comfort Keepers Product Quality
Comfort Keepers's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Comfort Keepers's products/services for Less than 1 Year.
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Ranked Comfort Keepers Product Quality the Highest
Ranked Comfort Keepers Product Quality the Lowest
Comfort Keepers Product Quality Score by Gender
Male customers rated Comfort Keepers's Product Quality score 0.6 stars higher than Female customers.
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Male
3.1/5
Female
2.5/5
Comfort Keepers Product Quality Score by Ethnicity
Comfort Keepers's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Comfort Keepers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Comfort Keepers Product Quality Score by Age
Comfort Keepers's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Comfort Keepers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3 | 56-60 | 3 |
66+ 2.4 | 66+ | 2.4 |
Comfort Keepers Product Quality Score by Usage
Comfort Keepers's Product Quality score was rated the highest by customers who have used Comfort Keepers's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Comfort Keepers Product Quality Score by Industry
Comfort Keepers's Product Quality score was rated 3.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Comfort Keepers Pricing
Comfort Keepers ROI & Value For Money
2.4/5
Comfort Keepers has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Comfort Keepers Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Comfort Keepers ROI
Comfort Keepers's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Comfort Keepers ROI the Highest
Ranked Comfort Keepers ROI the Lowest
Comfort Keepers ROI Score by Gender
Female customers rated Comfort Keepers's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Comfort Keepers.
Male
1.5/5
Female
2.2/5
Comfort Keepers ROI Score by Ethnicity
Comfort Keepers's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Comfort Keepers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Comfort Keepers ROI Score by Age
Comfort Keepers's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Comfort Keepers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
66+ 2.3 | 66+ | 2.3 |
Comfort Keepers ROI Score by Usage
Comfort Keepers's ROI score was rated the highest by customers who have used Comfort Keepers's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Comfort Keepers ROI Score by Industry
Comfort Keepers's ROI score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Comfort Keepers Customer Satisfaction (CSAT)
Comfort Keepers Customer Satisfaction (CSAT) Score
28 / 100
Comfort Keepers has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
22%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Comfort Keepers Customer Satisfaction
Comfort Keepers's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Comfort Keepers Customer Satisfaction the Highest
Ranked Comfort Keepers Customer Satisfaction the Lowest
Comfort Keepers Customer Satisfaction Score by Gender
Female customers rated Comfort Keepers's Customer Satisfaction score 13 points higher than Male customers.
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17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
30 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 30% |
Comfort Keepers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Comfort Keepers' Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Comfort Keepers.
21 / 100
Very Satisfied
21%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
29%
Very Dissatisfied
43%
Comfort Keepers Customer Satisfaction Score by Age
Comfort Keepers's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Comfort Keepers.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% | |||||||||||||||
| 66+ | 28% |
Comfort Keepers Customer Satisfaction Score by Usage
Comfort Keepers's Customer Satisfaction score was rated the highest by customers who have used Comfort Keepers's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Comfort Keepers Customer Satisfaction Score by Industry
Comfort Keepers's Customer Satisfaction score was rated 60 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Comfort Keepers Customer Satisfaction Score by Industry",
"text": "Comfort Keepers's Customer Satisfaction score was rated 60 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "max",
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}Comfort Keepers Customer Service
2.3/5
Comfort Keepers has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Comfort Keepers's Customer Service
Address
1 Park Plaza, Irvine, CA 92614
Website
http://www.comfortkeepers.com
Phone Number
(800) 387-2415
Quick Insights into Comfort Keepers Customer Service
Comfort Keepers's Customer Service score was rated highest by customers who have used Comfort Keepers's products/services for 1 to 2 Years, and rated lowest by customers who have used Comfort Keepers's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Comfort Keepers' Customer Service score.
Ranked Comfort Keepers Customer Service the Highest
Ranked Comfort Keepers Customer Service the Lowest
Comfort Keepers Customer Service Score by Gender
Male customers rated Comfort Keepers's Customer Service score 0.5 stars higher than Female customers.
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Male
2.4/5
Female
1.9/5
Comfort Keepers Customer Service Score by Ethnicity
Comfort Keepers's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Comfort Keepers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Comfort Keepers Customer Service Score by Age
Comfort Keepers's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Comfort Keepers.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
66+ 2.1 | 66+ | 2.1 |
Comfort Keepers Customer Service Score by Usage
Comfort Keepers's Customer Service score was rated the highest by customers who have used Comfort Keepers's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Comfort Keepers Customer Service Score by Industry
Comfort Keepers's Customer Service score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Comfort Keepers as an Employer
3.2/5
Comfort Keepers has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Comfort Keepers scored a -27 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Comfort Keepers would recommend the brand to a friend. ENPS measures how likely Comfort Keepers employees would recommend working at Comfort Keepers to a friend.
Net Promoter Score
-27
NPS Score
| 34% | Promoters |
|---|---|
| 5% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 42% | Promoters |
|---|---|
| 11% | Passive |
| 47% | Detractors |
