-100
NPS
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Comfort Suites
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About Comfort Suites' Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Comfort Suites NPS
Comfort Suites's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Comfort Suites's customers would recommend using the product based on a scale of -100 to 100.
Comfort Suites Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Comfort Suites NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comfort Suites Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Comfort Suites users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Comfort Suites Product Quality
4/5
Comfort Suites has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Comfort Suites Product Information
Comfort Suites’s product quality score is a 4 out of 5 as rated by its users and customers.
Comfort Suites Pricing
Comfort Suites ROI & Value For Money
1.5/5
Comfort Suites has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Comfort Suites Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Comfort Suites Customer Service
1.5/5
Comfort Suites has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comfort Suites' overall Customer Service score rated by its users and customers.
Comfort Suites as an Employer
Consumer vs. Employees
Comfort Suites scored a -100 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Comfort Suites would recommend the brand to a friend. ENPS measures how likely Comfort Suites employees would recommend working at Comfort Suites to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
