9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Comic-Con
Marketing or Exec? Claim Your Free Account
About Comic-Con's Brand
A whole new way to experience Comic-Con.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Comic-Con NPS
Comic-Con's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Comic-Con's customers would recommend using the product based on a scale of -100 to 100.
Comic-Con Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Comic-Con NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Nov 2020 -50 | Nov 2020 | -50 |
May 2021 0 | May 2021 | 0 |
Oct 2021 -25 | Oct 2021 | -25 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Feb 2023 13 | Feb 2023 | 13 |
Mar 2023 0 | Mar 2023 | 0 |
Jul 2023 -11 | Jul 2023 | -11 |
Dec 2024 0 | Dec 2024 | 0 |
Aug 2025 9 | Aug 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comic-Con Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Comic-Con users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Comic-Con Product Quality
3.6/5
Comic-Con has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Comic-Con's overall Product Quality score rated by its users and customers.
Comic-Con Product Information
Comic-Con’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.comic-conhq.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Comic-Con Pricing
Comic-Con ROI & Value For Money
3.5/5
Comic-Con has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comic-Con's overall ROI score rated by its users and customers.
Comic-Con Customer Satisfaction (CSAT)
Comic-Con Customer Satisfaction (CSAT) Score
71 / 100
Comic-Con has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Comic-Con Customer Service
3.6/5
Comic-Con has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Comic-Con's overall Customer Service score rated by its users and customers.
About Comic-Con's Customer Service
Address
Los Angeles, CA
Website
http://www.comic-conhq.com/
Comic-Con as an Employer
Consumer vs. Employees
Comic-Con scored a 9 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Comic-Con would recommend the brand to a friend. ENPS measures how likely Comic-Con employees would recommend working at Comic-Con to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 33% | Promoters |
|---|---|
| 40% | Passive |
| 27% | Detractors |
