-34
NPS
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Comixology
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About Comixology's Brand
Comixology delivers a cloud-based digital comics platform that enables users to discover, buy and read comics.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Comixology NPS
Comixology's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Comixology's customers would recommend using the product based on a scale of -100 to 100.
Comixology Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Comixology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jun 2021 0 | Jun 2021 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comixology Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Comixology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Comixology Product Quality
2.7/5
Comixology has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Comixology's overall Product Quality score rated by its users and customers.
Comixology Product Information
Comixology’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.comixology.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Hardware and Devices
Comixology Pricing
Comixology ROI & Value For Money
2.7/5
Comixology has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Comixology's overall ROI score rated by its users and customers.
Comixology Customer Service
3/5
Comixology has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Comixology's Customer Service
Address
159 West 25th Street 9th floor, New York City, NY
Website
http://www.comixology.com
Comixology as an Employer
3.4/5
Comixology has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Comixology scored a -34 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Comixology would recommend the brand to a friend. ENPS measures how likely Comixology employees would recommend working at Comixology to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
