-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Comm-Works
Marketing or Exec? Claim Your Free Account
About Comm-Works' Brand
Since 1995, Comm-Works has been a leading IT integrator offering repeatable, consistent, high-quality, and timely IT implementations.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
Comm-Works NPS
Comm-Works's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Comm-Works's customers would recommend using the product based on a scale of -100 to 100.
Comm-Works Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Comm-Works NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Comm-Works Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Comm-Works users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Comm-Works Product Quality
2.5/5
Comm-Works has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comm-Works' overall Product Quality score rated by its users and customers.
Comm-Works Product Information
Comm-Works’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.comm-works.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Comm-Works Pricing
Comm-Works ROI & Value For Money
2.5/5
Comm-Works has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comm-Works' overall ROI score rated by its users and customers.
Comm-Works Customer Service
1.5/5
Comm-Works has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Comm-Works' overall Customer Service score rated by its users and customers.
About Comm-Works's Customer Service
Address
1405 Xenium Lane North Suite 120, Minneapolis, MN 55441
Website
https://www.comm-works.com
Phone Number
763-258-5800
Comm-Works as an Employer
4.7/5
Comm-Works has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Comm-Works scored a -100 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Comm-Works would recommend the brand to a friend. ENPS measures how likely Comm-Works employees would recommend working at Comm-Works to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
