67
NPS
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Common Sense Media
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About Common Sense Media's Brand
Common Sense Media provides information and education to help kids and families thrive in a world of media and technology.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Common Sense Media CMO
Common Sense Media NPS
Common Sense Media's Net Promoter Score (NPS) is a 67 with 75% Promoters, 17% Passives, and 8% Detractors. Net Promoter Score tracks whether Common Sense Media's customers would recommend using the product based on a scale of -100 to 100.
Common Sense Media Overall NPS
| 75% | Promoters |
|---|---|
| 17% | Passives |
| 8% | Detractors |
Common Sense Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
May 2021 100 | May 2021 | 100 |
Sep 2021 66 | Sep 2021 | 66 |
Jan 2022 80 | Jan 2022 | 80 |
Feb 2022 83 | Feb 2022 | 83 |
Jul 2022 75 | Jul 2022 | 75 |
Sep 2022 77 | Sep 2022 | 77 |
May 2023 80 | May 2023 | 80 |
Oct 2023 63 | Oct 2023 | 63 |
May 2025 67 | May 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Common Sense Media NPS by Gender
Common Sense Media's NPS was rated 100 by Female customers on Comparably.
Female
100
Common Sense Media's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Common Sense Media's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Common Sense Media Customer Reviews
Out of the 4 Common Sense Media customer reviews 4 were positive and 0 were constructive. Common Sense Media customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Common Sense Media Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Common Sense Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Common Sense Media Customer Loyalty Score by Gender
Common Sense Media's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Common Sense Media Product Quality
4.2/5
Common Sense Media has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Common Sense Media Product Information
Common Sense Media’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Quick Insights into Common Sense Media Product Quality
Common Sense Media's Product Quality score was rated highest by Female customers.
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Ranked Common Sense Media Product Quality the Highest
Common Sense Media Product Quality Score by Gender
Common Sense Media's Product Quality score was rated 4.4 by Female customers on Comparably.
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Female
4.4/5
Male
N/A
Common Sense Media Pricing
Common Sense Media ROI & Value For Money
4.1/5
Common Sense Media has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Common Sense Media ROI
Common Sense Media's ROI score was rated highest by Female customers.
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Ranked Common Sense Media ROI the Highest
Common Sense Media ROI Score by Gender
Common Sense Media's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Common Sense Media Customer Satisfaction (CSAT)
Common Sense Media Customer Satisfaction (CSAT) Score
100 / 100
Common Sense Media has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Common Sense Media Customer Service
4.1/5
Common Sense Media has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Common Sense Media's Customer Service
Address
650 Townsend St, Suite 375, San Francisco, CA
Website
http://www.commonsensemedia.org
Phone Number
(415) 863-0600
Quick Insights into Common Sense Media Customer Service
Common Sense Media's Customer Service score was rated highest by Female customers.
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Ranked Common Sense Media Customer Service the Highest
Common Sense Media Customer Service Score by Gender
Common Sense Media's Customer Service score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Common Sense Media.
Female
4.3/5
Male
N/A
Common Sense Media as an Employer
3.1/5
Common Sense Media has a 3.1/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Common Sense Media scored a 67 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Common Sense Media would recommend the brand to a friend. ENPS measures how likely Common Sense Media employees would recommend working at Common Sense Media to a friend.
Net Promoter Score
67
NPS Score
| 75% | Promoters |
|---|---|
| 17% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
