-100
NPS
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Common Desk
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About Common Desk's Brand
Born and raised in Dallas, Texas, Common Desk is a tech-enabled hospitality company that makes office buildings feel and operate like cutting-edge boutique hotels, helping professionals of all kinds experience the work they do.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Common Desk NPS
Common Desk's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Common Desk's customers would recommend using the product based on a scale of -100 to 100.
Common Desk Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Common Desk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Common Desk Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Common Desk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Common Desk Product Quality
5/5
Common Desk has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Common Desk's overall Product Quality score rated by its users and customers.
Common Desk Product Information
Common Desk’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.commondesk.com
- Company Size
- 51-200 Employees
Industry
Real Estate
Common Desk Pricing
Common Desk ROI & Value For Money
2.5/5
Common Desk has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Common Desk's overall ROI score rated by its users and customers.
Common Desk Customer Satisfaction (CSAT)
Common Desk Customer Satisfaction (CSAT) Score
100 / 100
Common Desk has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Common Desk Customer Service
5/5
Common Desk has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Common Desk's overall Customer Service score rated by its users and customers.
About Common Desk's Customer Service
Address
2919 Commerce Street, Dallas, TX 75226
Website
http://www.commondesk.com
Phone Number
(214) 216-6913
Common Desk as an Employer
4.4/5
Common Desk has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Common Desk scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Common Desk would recommend the brand to a friend. ENPS measures how likely Common Desk employees would recommend working at Common Desk to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
