0
NPS
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Commonwealth Financial Network
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About Commonwealth Financial Network's Brand
Commonwealth Financial Network is broker/dealer based and financial planners.
Brand at a Glance
84%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Commonwealth Financial Network CMO
Commonwealth Financial Network NPS
Commonwealth Financial Network's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Commonwealth Financial Network's customers would recommend using the product based on a scale of -100 to 100.
Commonwealth Financial Network Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Commonwealth Financial Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 50 | Nov 2021 | 50 |
Mar 2022 20 | Mar 2022 | 20 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 29 | Jul 2022 | 29 |
Jan 2023 37 | Jan 2023 | 37 |
Jan 2024 10 | Jan 2024 | 10 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Commonwealth Financial Network NPS by Gender
Commonwealth Financial Network's NPS was rated -100 by Male customers on Comparably.
Male
-100
Commonwealth Financial Network's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Commonwealth Financial Network's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Commonwealth Financial Network NPS by Ethnicity
Commonwealth Financial Network's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
Commonwealth Financial Network NPS by Age
Commonwealth Financial Network's NPS was rated -100 points by customers ages 51-55 on Comparably.
Commonwealth Financial Network Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Commonwealth Financial Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Commonwealth Financial Network Customer Loyalty Score by Gender
Commonwealth Financial Network's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Commonwealth Financial Network.
Male
100%
Yes
Female
N/A
Yes
Commonwealth Financial Network Customer Loyalty Score by Ethnicity
Commonwealth Financial Network's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Commonwealth Financial Network.
100
out of 100
Other
Commonwealth Financial Network Customer Loyalty Score by Age
Commonwealth Financial Network's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Commonwealth Financial Network.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
Commonwealth Financial Network Product Quality
3.2/5
Commonwealth Financial Network has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Commonwealth Financial Network's overall Product Quality score rated by its users and customers.
Commonwealth Financial Network Product Information
Commonwealth Financial Network’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.commonwealth.com
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Commonwealth Financial Network Product Quality
Commonwealth Financial Network's Product Quality score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Commonwealth Financial Network's Product Quality.
Ranked Commonwealth Financial Network Product Quality the Highest
Commonwealth Financial Network Product Quality Score by Gender
Commonwealth Financial Network's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Commonwealth Financial Network.
Male
1.5/5
Female
N/A
Commonwealth Financial Network Product Quality Score by Ethnicity
Commonwealth Financial Network's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Commonwealth Financial Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Commonwealth Financial Network Product Quality Score by Age
Commonwealth Financial Network's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Commonwealth Financial Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Commonwealth Financial Network Pricing
Commonwealth Financial Network ROI & Value For Money
2.9/5
Commonwealth Financial Network has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Commonwealth Financial Network ROI
Commonwealth Financial Network's ROI score was rated highest by Male customers.
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Ranked Commonwealth Financial Network ROI the Highest
Commonwealth Financial Network ROI Score by Gender
Commonwealth Financial Network's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Commonwealth Financial Network.
Male
1.6/5
Female
N/A
Commonwealth Financial Network ROI Score by Ethnicity
Commonwealth Financial Network's ROI score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Commonwealth Financial Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Commonwealth Financial Network ROI Score by Age
Commonwealth Financial Network's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Commonwealth Financial Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Commonwealth Financial Network Customer Satisfaction (CSAT)
Commonwealth Financial Network Customer Satisfaction (CSAT) Score
49 / 100
Commonwealth Financial Network has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Commonwealth Financial Network Customer Service
2.8/5
Commonwealth Financial Network has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Commonwealth Financial Network's Customer Service
Address
San Diego, CA
Website
www.commonwealth.com
Quick Insights into Commonwealth Financial Network Customer Service
Commonwealth Financial Network's Customer Service score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Commonwealth Financial Network's Customer Service score.
Ranked Commonwealth Financial Network Customer Service the Highest
Commonwealth Financial Network Customer Service Score by Gender
Commonwealth Financial Network's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Commonwealth Financial Network.
Male
1.5/5
Female
N/A
Commonwealth Financial Network Customer Service Score by Ethnicity
Commonwealth Financial Network's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Commonwealth Financial Network.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Commonwealth Financial Network Customer Service Score by Age
Commonwealth Financial Network's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Commonwealth Financial Network.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Commonwealth Financial Network as an Employer
3.4/5
Commonwealth Financial Network has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Commonwealth Financial Network
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Commonwealth Financial Network scored a 0 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Commonwealth Financial Network would recommend the brand to a friend. ENPS measures how likely Commonwealth Financial Network employees would recommend working at Commonwealth Financial Network to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
