34
NPS
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Brand Page
Community Health Choice
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About Community Health Choice's Brand
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Community Health Choice NPS
Community Health Choice's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Community Health Choice's customers would recommend using the product based on a scale of -100 to 100.
Community Health Choice Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Community Health Choice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2025 33 | Apr 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Community Health Choice Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Community Health Choice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Community Health Choice Product Quality
3.2/5
Community Health Choice has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Community Health Choice Product Information
Community Health Choice’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://communitycares.com
Industry
Tech
Insurance
Community Health Choice Pricing
Community Health Choice ROI & Value For Money
2.7/5
Community Health Choice has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Community Health Choice Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Community Health Choice Customer Service
2.7/5
Community Health Choice has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Community Health Choice's overall Customer Service score rated by its users and customers.
About Community Health Choice's Customer Service
Website
http://communitycares.com
Community Health Choice as an Employer
2.6/5
Community Health Choice has a 2.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Community Health Choice scored a 34 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Community Health Choice would recommend the brand to a friend. ENPS measures how likely Community Health Choice employees would recommend working at Community Health Choice to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
