22
NPS
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Community Health Network
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About Community Health Network's Brand
Community Health Network is as a non-profit health system with more than 200 sites of care and affiliates throughout Central Indiana.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Community Health Network NPS
Community Health Network's Net Promoter Score (NPS) is a 22 with 54% Promoters, 14% Passives, and 32% Detractors. Net Promoter Score tracks whether Community Health Network's customers would recommend using the product based on a scale of -100 to 100.
Community Health Network Overall NPS
| 54% | Promoters |
|---|---|
| 14% | Passives |
| 32% | Detractors |
Community Health Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 40 | Nov 2023 | 40 |
Dec 2023 31 | Dec 2023 | 31 |
Feb 2024 34 | Feb 2024 | 34 |
Mar 2024 42 | Mar 2024 | 42 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 32 | May 2024 | 32 |
Jul 2024 34 | Jul 2024 | 34 |
Jan 2025 29 | Jan 2025 | 29 |
Feb 2025 32 | Feb 2025 | 32 |
Apr 2025 30 | Apr 2025 | 30 |
Jun 2025 25 | Jun 2025 | 25 |
Oct 2025 21 | Oct 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Community Health Network NPS by Gender
Female customers rated Community Health Network's NPS 14 points higher than Male customers.
Male
-25
Community Health Network's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-11
Community Health Network's NPS was rated -11 by Female customers on Comparably.
33%
Promoters
23%
Passives
44%
Detractors
Community Health Network NPS by Ethnicity
Community Health Network's NPS was rated -1 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
Community Health Network NPS by Age
Community Health Network's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Community Health Network NPS by Usage
Community Health Network's NPS was rated the highest by customers who have used Community Health Network's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -40 | Over 10 Years | -40 |
Community Health Network Customer Reviews
Out of the 4 Community Health Network customer reviews 2 were positive and 2 were constructive. Community Health Network customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Community Health Network Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Community Health Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Community Health Network Customer Loyalty Score by Gender
Male customers rated Community Health Network's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Community Health Network.
Male
100%
Yes
Female
70%
Yes
Community Health Network Customer Loyalty Score by Ethnicity
Community Health Network's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Community Health Network.
78
out of 100
Caucasian
Community Health Network Customer Loyalty Score by Age
Community Health Network's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Community Health Network.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
36-40 40% | 36-40 | 40% |
Community Health Network Customer Loyalty Score by Usage
Community Health Network's Customer Loyalty score was rated the highest by customers who have used Community Health Network's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Community Health Network Product Quality
3.3/5
Community Health Network has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Community Health Network Product Information
Community Health Network’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.ecommunity.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Community Health Network Product Quality
Community Health Network's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Community Health Network's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Community Health Network's Product Quality.
Ranked Community Health Network Product Quality the Highest
Ranked Community Health Network Product Quality the Lowest
Community Health Network Product Quality Score by Gender
Female customers rated Community Health Network's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Community Health Network.
Male
2.7/5
Female
2.8/5
Community Health Network Product Quality Score by Ethnicity
Community Health Network's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Community Health Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Community Health Network Product Quality Score by Age
Community Health Network's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Community Health Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 2.6 | 36-40 | 2.6 |
Community Health Network Product Quality Score by Usage
Community Health Network's Product Quality score was rated the highest by customers who have used Community Health Network's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Community Health Network Pricing
Community Health Network ROI & Value For Money
3.3/5
Community Health Network has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Community Health Network's overall ROI score rated by its users and customers.
Quick Insights into Community Health Network ROI
Community Health Network's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Community Health Network's products/services for Over 10 Years.
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Ranked Community Health Network ROI the Highest
Ranked Community Health Network ROI the Lowest
Community Health Network ROI Score by Gender
Female customers rated Community Health Network's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Community Health Network.
Male
2.6/5
Female
3/5
Community Health Network ROI Score by Ethnicity
Community Health Network's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Community Health Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Community Health Network ROI Score by Age
Community Health Network's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Community Health Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
36-40 2.8 | 36-40 | 2.8 |
Community Health Network ROI Score by Usage
Community Health Network's ROI score was rated the highest by customers who have used Community Health Network's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Community Health Network Customer Satisfaction (CSAT)
Community Health Network Customer Satisfaction (CSAT) Score
63 / 100
Community Health Network has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Community Health Network Customer Satisfaction
Community Health Network's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Community Health Network's Customer Satisfaction.
Ranked Community Health Network Customer Satisfaction the Highest
Ranked Community Health Network Customer Satisfaction the Lowest
Community Health Network Customer Satisfaction Score by Gender
Female customers rated Community Health Network's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Community Health Network.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
38 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
Community Health Network Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Community Health Network's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Community Health Network.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
25%
Community Health Network Customer Satisfaction Score by Age
Community Health Network's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Community Health Network.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Community Health Network Customer Satisfaction Score by Usage
Community Health Network's Customer Satisfaction score was rated 38 points by customers who have used Community Health Network's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Community Health Network Customer Service
3.3/5
Community Health Network has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Community Health Network's overall Customer Service score rated by its users and customers.
About Community Health Network's Customer Service
Address
Indianapolis, IN 46256
Website
https://www.ecommunity.com/
Phone Number
800-777-7775
Quick Insights into Community Health Network Customer Service
Community Health Network's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Community Health Network's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Community Health Network's Customer Service score.
Ranked Community Health Network Customer Service the Highest
Ranked Community Health Network Customer Service the Lowest
Community Health Network Customer Service Score by Gender
Female customers rated Community Health Network's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Community Health Network.
Male
2.7/5
Female
2.8/5
Community Health Network Customer Service Score by Ethnicity
Community Health Network's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Community Health Network.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Community Health Network Customer Service Score by Age
Community Health Network's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Community Health Network.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.3 | 31-35 | 3.3 |
36-40 2.8 | 36-40 | 2.8 |
Community Health Network Customer Service Score by Usage
Community Health Network's Customer Service score was rated the highest by customers who have used Community Health Network's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Community Health Network as an Employer
3.6/5
Community Health Network has a 3.6/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Community Health Network scored a 22 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Community Health Network would recommend the brand to a friend. ENPS measures how likely Community Health Network employees would recommend working at Community Health Network to a friend.
Net Promoter Score
22
NPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
