-8
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Community Transit
Marketing or Exec? Claim Your Free Account
About Community Transit's Brand
Brand at a Glance
66%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Community Transit NPS
Community Transit's Net Promoter Score (NPS) is a -8 with 38% Promoters, 16% Passives, and 46% Detractors. Net Promoter Score tracks whether Community Transit's customers would recommend using the product based on a scale of -100 to 100.
Community Transit Overall NPS
| 38% | Promoters |
|---|---|
| 16% | Passives |
| 46% | Detractors |
Community Transit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Nov 2020 0 | Nov 2020 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 -20 | Jul 2022 | -20 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 13 | Jan 2023 | 13 |
Aug 2023 25 | Aug 2023 | 25 |
Jan 2024 11 | Jan 2024 | 11 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -9 | Apr 2024 | -9 |
Oct 2024 -17 | Oct 2024 | -17 |
Dec 2024 -8 | Dec 2024 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Community Transit NPS by Gender
Community Transit's NPS was rated -25 by Male customers on Comparably.
Male
-25
Community Transit's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Community Transit's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Community Transit NPS by Usage
Community Transit's NPS was rated 0 points by customers who have used Community Transit's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Community Transit Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Community Transit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Community Transit Customer Loyalty Score by Gender
Community Transit's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Community Transit.
Male
55%
Yes
Female
N/A
Yes
Community Transit Customer Loyalty Score by Usage
Community Transit's Customer Loyalty score was rated 70% by customers who have used Community Transit's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Community Transit Product Quality
3.5/5
Community Transit has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Community Transit's overall Product Quality score rated by its users and customers.
Community Transit Product Information
Community Transit’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Quick Insights into Community Transit Product Quality
Community Transit's Product Quality score was rated highest by customers who have used Community Transit's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Community Transit's Product Quality.
Ranked Community Transit Product Quality the Highest
Community Transit Product Quality Score by Gender
Community Transit's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Community Transit.
Male
3.9/5
Female
N/A
Community Transit Product Quality Score by Usage
Community Transit's Product Quality score was rated 4.3 stars by customers who have used Community Transit's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Community Transit Pricing
Community Transit ROI & Value For Money
3.2/5
Community Transit has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Community Transit's overall ROI score rated by its users and customers.
Quick Insights into Community Transit ROI
Community Transit's ROI score was rated highest by customers who have used Community Transit's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Community Transit's ROI score.
Ranked Community Transit ROI the Highest
Community Transit ROI Score by Gender
Community Transit's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Community Transit.
Male
3.7/5
Female
N/A
Community Transit ROI Score by Usage
Community Transit's ROI score was rated 4.3 stars by customers who have used Community Transit's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Community Transit Customer Satisfaction (CSAT)
Community Transit Customer Satisfaction (CSAT) Score
50 / 100
Community Transit has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Community Transit Customer Satisfaction
Community Transit's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Community Transit's Customer Satisfaction.
Ranked Community Transit Customer Satisfaction the Highest
Community Transit Customer Satisfaction Score by Gender
Community Transit's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Community Transit.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Community Transit Customer Service
3.3/5
Community Transit has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Community Transit's overall Customer Service score rated by its users and customers.
About Community Transit's Customer Service
Address
7100 Hardeson Rd,
Website
http://www.communitytransit.org
Phone Number
(425) 353-7433
Quick Insights into Community Transit Customer Service
Community Transit's Customer Service score was rated highest by customers who have used Community Transit's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Community Transit's Customer Service score.
Ranked Community Transit Customer Service the Highest
Community Transit Customer Service Score by Gender
Community Transit's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Community Transit.
Male
3.9/5
Female
N/A
Community Transit Customer Service Score by Usage
Community Transit's Customer Service score was rated 4.3 stars by customers who have used Community Transit's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Community Transit as an Employer
3.7/5
Community Transit has a 3.7/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Community Transit scored a -8 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Community Transit would recommend the brand to a friend. ENPS measures how likely Community Transit employees would recommend working at Community Transit to a friend.
Net Promoter Score
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
