13
NPS
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Brand Page
compare.com
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About compare.com's Brand
A simple shopping process, over 60 car insurance providers, and real, side-by-side comparison. Compare.com makes shopping for car insurance easier.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
compare.com CMO
compare.com NPS
compare.com's Net Promoter Score (NPS) is a 13 with 40% Promoters, 33% Passives, and 27% Detractors. Net Promoter Score tracks whether compare.com's customers would recommend using the product based on a scale of -100 to 100.
compare.com Overall NPS
| 40% | Promoters |
|---|---|
| 33% | Passives |
| 27% | Detractors |
compare.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Jun 2021 -50 | Jun 2021 | -50 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 -25 | Sep 2021 | -25 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Apr 2022 11 | Apr 2022 | 11 |
Jun 2022 20 | Jun 2022 | 20 |
Nov 2022 9 | Nov 2022 | 9 |
Jul 2024 23 | Jul 2024 | 23 |
Nov 2024 20 | Nov 2024 | 20 |
Sep 2025 14 | Sep 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
compare.com Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of compare.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
compare.com Product Quality
3.7/5
compare.com has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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compare.com Product Information
compare.com’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.compare.com
- Company Size
- 11-50 Employees
Industry
Tech
Insurance
compare.com Pricing
compare.com ROI & Value For Money
3.4/5
compare.com has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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compare.com Customer Satisfaction (CSAT)
compare.com Customer Satisfaction (CSAT) Score
86 / 100
compare.com has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
compare.com Customer Service
3.5/5
compare.com has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About compare.com's Customer Service
Address
140 Eastshore Dr, Glen Allen, VA 23059
Website
http://www.compare.com
compare.com's Social Links
compare.com as an Employer
3.5/5
compare.com has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
compare.com scored a 13 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of compare.com would recommend the brand to a friend. ENPS measures how likely compare.com employees would recommend working at compare.com to a friend.
Net Promoter Score
13
NPS Score
| 40% | Promoters |
|---|---|
| 33% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
