9
NPS
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Compass
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About Compass' Brand
"Building a smarter, simpler, more sophisticated real estate experience."
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Compass NPS
Compass's Net Promoter Score (NPS) is a 9 with 46% Promoters, 17% Passives, and 37% Detractors. Net Promoter Score tracks whether Compass's customers would recommend using the product based on a scale of -100 to 100.
Compass Overall NPS
| 46% | Promoters |
|---|---|
| 17% | Passives |
| 37% | Detractors |
Compass NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 7 | Jun 2023 | 7 |
Aug 2023 4 | Aug 2023 | 4 |
Sep 2023 6 | Sep 2023 | 6 |
Nov 2023 4 | Nov 2023 | 4 |
Feb 2024 4 | Feb 2024 | 4 |
Apr 2024 4 | Apr 2024 | 4 |
May 2024 8 | May 2024 | 8 |
Jul 2024 8 | Jul 2024 | 8 |
Dec 2024 10 | Dec 2024 | 10 |
Jul 2025 7 | Jul 2025 | 7 |
Sep 2025 9 | Sep 2025 | 9 |
Jan 2026 9 | Jan 2026 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compass NPS by Gender
Female customers rated Compass's NPS 12 points higher than Male customers.
Male
6
Compass's NPS was rated 6 by Male customers on Comparably.
35%
Promoters
36%
Passives
29%
Detractors
Female
18
Compass's NPS was rated 18 by Female customers on Comparably.
45%
Promoters
28%
Passives
27%
Detractors
Compass NPS by Ethnicity
Compass's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 0 | Other | 0 |
Compass NPS by Age
Compass's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Compass NPS by Usage
Compass's NPS was rated the highest by customers who have used Compass's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -15 | Less than 1 Year | -15 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
Compass Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Compass users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Compass Customer Loyalty Score by Gender
Female customers rated Compass's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Compass.
Male
61%
Yes
Female
67%
Yes
Compass Customer Loyalty Score by Ethnicity
Compass's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Compass.
61
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
10
out of 100
Other
Compass Customer Loyalty Score by Age
Compass's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Compass.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
31-35 40% | 31-35 | 40% |
36-40 46% | 36-40 | 46% |
41-45 70% | 41-45 | 70% |
51-55 100% | 51-55 | 100% |
Compass Customer Loyalty Score by Usage
Compass's Customer Loyalty score was rated the highest by customers who have used Compass's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Compass Customer Loyalty Score by Industry
Compass's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compass Product Quality
3.4/5
Compass has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Compass Product Information
Compass’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Compass's product the highest. Reviewers from the Tech industry rated Compass the lowest at 2.6.
- Website
- http://www.compass.com
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into Compass Product Quality
Compass's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Compass' Product Quality.
Ranked Compass Product Quality the Highest
Ranked Compass Product Quality the Lowest
Compass Product Quality Score by Gender
Compass's Product Quality score was rated 3.2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Compass.
Male
3.2/5
Female
3.2/5
Compass Product Quality Score by Ethnicity
Compass's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Compass.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.3 | Other | 3.3 |
Compass Product Quality Score by Age
Compass's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Compass.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 3.9 | 31-35 | 3.9 |
36-40 2.7 | 36-40 | 2.7 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2 | 51-55 | 2 |
Compass Product Quality Score by Usage
Compass's Product Quality score was rated the highest by customers who have used Compass's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Compass Product Quality Score by Industry
Compass's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Compass Pricing
Compass ROI & Value For Money
3.4/5
Compass has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Compass' overall ROI score rated by its users and customers.
Compass Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Compass.
Quick Insights into Compass ROI
Compass's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Compass' ROI score.
Ranked Compass ROI the Highest
Ranked Compass ROI the Lowest
Compass ROI Score by Gender
Compass's ROI score was rated 3.4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Compass.
Male
3.4/5
Female
3.4/5
Compass ROI Score by Ethnicity
Compass's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Compass.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 1.8 | Other | 1.8 |
Compass ROI Score by Age
Compass's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Compass.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.2 | 36-40 | 3.2 |
41-45 4 | 41-45 | 4 |
51-55 2.1 | 51-55 | 2.1 |
Compass ROI Score by Usage
Compass's ROI score was rated the highest by customers who have used Compass's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Compass ROI Score by Industry
Compass's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compass Customer Satisfaction (CSAT)
Compass Customer Satisfaction (CSAT) Score
63 / 100
Compass has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
8%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Compass Customer Satisfaction
Compass's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Compass' Customer Satisfaction.
Ranked Compass Customer Satisfaction the Highest
Ranked Compass Customer Satisfaction the Lowest
Compass Customer Satisfaction Score by Gender
Female customers rated Compass's Customer Satisfaction score 13 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Compass.
44 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 34% |
57 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Compass Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Compass' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Compass.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
Compass' Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Compass.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Compass' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Compass' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Compass.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Compass Customer Satisfaction Score by Age
Compass's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Compass.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 0% |
Compass Customer Satisfaction Score by Usage
Compass's Customer Satisfaction score was rated the highest by customers who have used Compass's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Compass Customer Satisfaction Score by Industry
Compass's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Compass Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
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"stars": 0,
"csatScore": 50,
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"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
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}Compass Customer Service
3.5/5
Compass has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Compass' overall Customer Service score rated by its users and customers.
About Compass's Customer Service
Address
90 5th Ave, New York City, NY 10011
Website
http://www.compass.com
Phone Number
1-212-913-9058
Compass's Social Links
Quick Insights into Compass Customer Service
Compass's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Compass' Customer Service score.
Ranked Compass Customer Service the Highest
Ranked Compass Customer Service the Lowest
Compass Customer Service Score by Gender
Female customers rated Compass's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Compass.
Male
3.3/5
Female
3.5/5
Compass Customer Service Score by Ethnicity
Compass's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Compass.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 2 | Other | 2 |
Compass Customer Service Score by Age
Compass's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Compass.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.1 | 41-45 | 3.1 |
51-55 2.1 | 51-55 | 2.1 |
Compass Customer Service Score by Usage
Compass's Customer Service score was rated the highest by customers who have used Compass's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Compass Customer Service Score by Industry
Compass's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Compass as an Employer
3.5/5
Compass has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Compass scored a 9 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Compass would recommend the brand to a friend. ENPS measures how likely Compass employees would recommend working at Compass to a friend.
Net Promoter Score
9
NPS Score
| 46% | Promoters |
|---|---|
| 17% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 39% | Promoters |
|---|---|
| 24% | Passive |
| 37% | Detractors |
