-100
NPS
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Competiscan
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About Competiscan's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Competiscan NPS
Competiscan's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Competiscan's customers would recommend using the product based on a scale of -100 to 100.
Competiscan Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Competiscan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Competiscan Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Competiscan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Competiscan Product Quality
1.5/5
Competiscan has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Competiscan's overall Product Quality score rated by its users and customers.
Competiscan Product Information
Competiscan’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.competiscan.com
Industry
Tech
Market Research
Competiscan Pricing
Competiscan ROI & Value For Money
3/5
Competiscan has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Competiscan's overall ROI score rated by its users and customers.
Competiscan Customer Satisfaction (CSAT)
Competiscan Customer Satisfaction (CSAT) Score
100 / 100
Competiscan has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Competiscan Customer Service
3/5
Competiscan has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Competiscan's overall Customer Service score rated by its users and customers.
About Competiscan's Customer Service
Website
http://www.competiscan.com
Competiscan as an Employer
3.5/5
Competiscan has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Competiscan scored a -100 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Competiscan would recommend the brand to a friend. ENPS measures how likely Competiscan employees would recommend working at Competiscan to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
